Joy Coburger
Beverly Hills,United States
Summary
Experienced Sales and Management Professional with over 20 years of experience in both a leading role to company staff and a supportive role to C-Suites. Seeking a full-time position that offers professional challenges and an opportunity to contribute to the companies success.
Overview
23
23
years of professional experience
Work History
Interim Retail Sales Manager
Yves Delorme Paris
Beverly HIlls, CA
01.2022 - Current
- Exceeded monthly sales goals of 30K - 40K, in addition to yielding highest nationwide growth in April and winning national competition.
- Consulted with Designers and on estate projects.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
Childcare Provider
Self Employed
Los Angeles, CA
08.2017 - Current
- Provide care and support to children ranging from 5 months to 8 years old: including multiples and special needs.
- Make certain all homework, reading, required tasks and therapy are completed daily.
- Enforce rules and manage behavior through developmentally appropriate discipline.
- Monitor class sessions, speech and physical therapy sessions both in-person and via zoom.
- Aid in potty training and teach basic hygiene.
- Facilitate playdates in order to ensure that each child is developing socially according to their age range and specific ability.
- Regularly practice time management, consistency, empathy, patience, compassion, and resourcefulness.
Professional Luxury Chauffeur
Empire CLS Worldwide Chauffeur Services
Los Angeles, CA
11.2018 - 04.2020
- Responsible for driving clients with varying personal demands including Private Clients, 5-Star Hotel Guests, Executives, Celebrities, and Politicians.
- Demonstrated trustworthiness and preparedness at any given time, and made decisions in unforeseen chaos, such as traffic and weather problems, mechanical situations, schedule changes, etc.
- Coordinated with Hotel Management, PR, Personal Assistants, Security and other necessary staff to ascertain seamless transport to client's final destination.
- Upheld high standards of cleanliness, sanitation and service.
Operations and Customer Relations Manager
LuxiSleep, Inc./SmartSleep
Chino Hills, CA
02.2016 - 08.2018
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Developed protocol across interdepartmental lines for start-up by integrating web solutions to efficiently align with backend software including but not limited to companies website, Zendesk, Shopify, Mailchimp and Google Drive.
- Forged affiliate relations at trade shows and our Las Vegas MARKET showroom.
Assistant Sales Manager
Yves Delorme
Beverly Hills, CA
01.2013 - 02.2016
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted Sales Team in completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Interim General Manager
The Boulevard Health Club & JK Zen Fitness
West Hollywood, CA
03.2012 - 12.2013
- Presided over daily operations of 500 square foot Health Club consisting of 800+ members, 20 contracted personal trainers, front desk reception, and maintenance team.
- Exceeded Health Club Membership goals through budgetary analysis, staff motivation, facility maintenance and member satisfaction.
- Recruited, trained, scheduled, evaluated and reviewed all in-house staff.
- Enhanced profitability by organizing and delivering appropriate range of fitness equipment, classes, trainers, and Health and Wellness events.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Interim Admin Spec IV/Business License Officer
The City Of West Hollywood
West Hollywood , CA
09.2008 - 03.2011
- Delivered top-notch administrative support to city officials promoting excellence in office operations.
- Enforced City Codes, Ordinances and Policies.
- Served as liaison to Business License Committee
- Advised constituents on City regulations and addressed their concerns.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Operations, Staff and Systems Manager
CDS/Lead Depot - Software Development & Lead Gener
Lighthouse Point, FL
01.2003 - 08.2008
- Developed organizational procedures for company’s customized accounting system and CRM to support annual sales of over 10 million and daily disbursements of up to $300,000.
- Established and implemented operational frame-work for start-up company by matching appropriate technology.
- Efficiently managed expansion of client base from 100 to 12,000 accounts in under five years.
- Headed Human Resources Department for company’s 80+ employees which included execution of weekly payroll, enrollment in benefits and retirement packages, and insuring confidentiality of sensitive materials.
- Developed organizational procedures for company’s customized accounting system and CRM to support annual sales of over 10 million and daily disbursements of up to $300,000.
- Established and implemented operational frame-work for start-up company by matching appropriate technology.
- Efficiently managed expansion of client base from 100 to 12,000 accounts in under five years.
Education
Digital Design Diploma - Digital Design
The Art Institute of Pittsburgh
Pittsburgh, PA06.2016
Study Abroad Program - Spanish And Culture
Universidad Del País Vasco/Euskal Herriko Uniberts
San Sebastián, Spain12.2006
Bachelor of Arts - Art History
Florida Atlantic University
Boca Raton, FL06.2000
Skills
- Autonomy
- Detail Oriented
- Execution
- Collaboration
- Efficiency
- Project Management
- Organized
- Team Building
Timeline
Interim Retail Sales Manager
Yves Delorme Paris
01.2022 - Current
Professional Luxury Chauffeur
Empire CLS Worldwide Chauffeur Services
11.2018 - 04.2020
Childcare Provider
Self Employed
08.2017 - Current
Operations and Customer Relations Manager
LuxiSleep, Inc./SmartSleep
02.2016 - 08.2018
Assistant Sales Manager
Yves Delorme
01.2013 - 02.2016
Interim General Manager
The Boulevard Health Club & JK Zen Fitness
03.2012 - 12.2013
Interim Admin Spec IV/Business License Officer
The City Of West Hollywood
09.2008 - 03.2011
Operations, Staff and Systems Manager
CDS/Lead Depot - Software Development & Lead Gener
01.2003 - 08.2008
Digital Design Diploma - Digital Design
The Art Institute of Pittsburgh
Study Abroad Program - Spanish And Culture
Universidad Del País Vasco/Euskal Herriko Uniberts
Bachelor of Arts - Art History
Florida Atlantic University
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