Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Joy Coffey

Monrovia ,IN

Summary

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.


Overview

3
3
years of professional experience

Work History

Customer Service Agent

Abeka Books
06.2023 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Retail Associate

TORRID
05.2024 - 08.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Server

OPA!
05.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

BBA - Marketing

Pensacola Christian College
Pensacola, FL
05-2027

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Live chat support
  • Inbound customer service

Interests

  • Creative Writing
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Avid Reader
  • Watching Movies and TV Shows

Timeline

Retail Associate

TORRID
05.2024 - 08.2024

Customer Service Agent

Abeka Books
06.2023 - Current

Server

OPA!
05.2022 - 08.2024

BBA - Marketing

Pensacola Christian College

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