Joy Cole
Floral City,FL
Summary
Dynamic professional with a proven track record at Crystal Tractor, adept in customer service and client relations, and a master in data entry and tech-savvy solutions. Excelled in enhancing customer satisfaction and streamlining operations, showcasing meticulous attention to detail and a strong problem-solving ability. Certified in HHA and CNA, demonstrating a commitment to high-quality care and support. Experience with AutoCAD and looking to finish with a Certification soon.
Overview
7
7
years of professional experience
1
1
Certification
Work History
/Administrative Assistant/BDC Representative
Crystal Tractor
05.2024 - Current
- Answered multi-line phone system and make 45-200+ phone calls a day from warm sales leads that come in through RingCentral and eLeads system, Salesforce, Facebook Marketplace leads, and/or advertised sales ads online. Routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information through dual computer screens and by adhering to strict privacy policies and implementing secure filing systems through eLeads and CRMs. Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Assisting customers with Tractor equipment, zero turn mowers, UTVs/ATVs, CFMotoCycles, parts, and/or attachments for their personal property and/or business.
- Type 62+wpm, utilized Racker Email system, Gmail iCloud storage to utilize shared excel sheets and information through my Gmail, Maps.com, crystaltractor.com, critical thinking skills, problem solving, multi-tasking, and team player.
Billing Administrator and CNA/HHA Specialist
Moving Mountains Inc.
10.2020 - 05.2024
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company's, APD's, and Medicaid's database for clients and employees.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
- Organized all files in the computerized system with dual computer screens, and utilized Emails / Chats / Zoom Calls / Phones / Websites and Social Media assistance (ex.: Facebook).
- Acquired SAs (Serviced Authorizations), and scanned into the shared office documents.
- Coordinated efforts with credit control teams to assess clients'' creditworthiness and establish appropriate credit limits accordingly.
- Assisted with clients, utilized my HHA diploma and CNA license, skills, and experiences to help / aided / personal assistant to clients to live independently, assisted with medication (I'm certified Med Tech) / bathed / personal care / dressing / cleaning / organizing / assisting with finances and how to handle money / prompting clients / assisting with doctor visit, and then documented everyday activities, tasks, and input documentation in a CRM app. through EVV system for APD and Medicaid.
- Assisted with any tech issues, errand runner when needed, and personal assistant / coach / mentor / counselor / art and crafts instructor and artiest, interior designer, Fitness/Exercise instructor, and mediator.
Warranty Administrator and Recepetionist
Register RV Center
07.2019 - 02.2020
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
ISA/OSA Team and Office Assistant
The Dougherty/Denis Team At Keller Williams Realty
02.2019 - 08.2019
- Worked for a real estate team that has been around for 30+ years and one of the top teams in Hernando county.
- Assisted with lead generating / cold calling / ISA/OSA for potential customers, to help them sell, buy, or invest in real estate.
- Utilized computerized systems, assisted in general office tasks, personal assistant, answered multi-phone system, and attended three-five mandatory meetings and trainings throughout the week. Emailed important documents to the correct correspondent, utilized Chats and Zoom Calls, managed and input CRMs with a Salesforce, eLead system, and other online websites when needed for trainings and/or meetings.
- Project assistant with marketing, photographer, and the videographer every Friday for "Listings Live," through Facebook Live on a social media platform, and project manager assistant with listing the homes on social media.
- During my FT position with the team, I attended and completed a four-five week nightly real estate course with the Nature Coast Real Estate School.
BDC Customer Service Manager & Recept. Supervisor
Register Chevrolet And RV Center
03.2018 - 02.2019
- Started as a FT Receptionist into a FT BDC Customer Service Manager with Register Chevy and Supervisor / Project Manager over the Receptionist employees.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty. Took ownership of customer issues and followed problems through to resolution.
- Opened and closed the receptionist area with a computerized system, logged in and out key boxes, created dealer jackets and dealer trade packages, cleaned receptionist and lounge area, and all general office tasks. Emailed important documents to the correct correspondent, utilized Zoom calls and Chats, and other online websites when needed for trainings or meetings.
- First BDC Customer Service Manager at Register Chevrolet and RV Center. Utilized a Salesforce system to input CRMs into a computerized system for new and old sales leads and/or schedule service for customer(s)'s vehicles, and assist new sales leads for sales reps. for new or used vehicles.
- GM trainings, meetings, and certifications for BDC Rep.
Assistant Photographer
JCPenny's Portrait Studios
10.2017 - 01.2019
- Maintained a professional demeanor during high-pressure situations, ensuring smooth photoshoots.
- Set up and broke down photography equipment efficiently during on-location shoots, saving valuable time.
- Supported lead photographer in managing deadlines and project timelines, maintaining consistent workflow.
- Changed camera lenses and made small light adjustments.
- Photographed in capturing high-quality images for various clients, children, pets, businesses, and events.
- Edited photos using advanced software tools, ensuring the highest quality final product.
- Top Saleswoman for photo sessions with the highest packages to customers.
Cashier
Hobby Lobby
07.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Assisted customer(s) packaging the merchandise well with care.
- Multi-tasked while cashiering with answered phone calls, made announcements over the intercom with a phone system.
- Assisted with "go-back" items/merchandise and took the item(s) back to their department(s), and cleaned every evening during closing.
Education
Certification - AutoCAD Certification
Pasco-Hernando State College
New Port Richey, FL03.2024
Certified License - Certified Nursing Assistant (CNA License)
A-1 Healthcare Academy
New Port Richey, FL01.2021
Diploma - Home Health Aide Diploma
A-1 Healthcare Academy
New Port Richey, FL10.2020
Associate of Arts - Computer Graphics
Ivy-Tech State College
Indianapolis, IN.06.2004
High School Diploma -
Southport High School
Indianapolis, IN06.2000
Skills
- Artist/Designer
- Dancer for more than 20 years and Dance Instructor Assistant for 10 years
- Customer Service and Client Relations, Training, Coaching, and Mentorship
- Sales, Resourceful, Strong Complex Problem Solver, Meticulous Attention to Detailed, and Dedicated Team Player
- Data Entry, Computer Skills, Tech-Savvy, and Microsoft Word experience
- Office Administration and Project Management
- Account Management, Accounting Support, Bookkeeping, and Payroll experience
- Confidential Document Control and Documentation
- Social Media knowledge and experience
- 5 years of HHA and CNA experience with Alzheimer's Disease/Dementia, HIV/AIDS, Prevention of Medication Errors, Documentation/Observation, Infection Control, and Domestic Violence in-service knowledge and skills, and CPR/AED for the Professional rescuer and combo of CPR/Bloodborne Pathogens/Basic First Aid Certified
Certification
- HHA - Home Health Aide
- CNA - Certified Nurse Assistant
- AutoCAD Training - Currently
- Artist / Designer Training since 1983 to currently with Art Instructing with all mediums - Drawing, Pencil, Pen/Ink, Oil Pastels, Oil Panting, Acrylics, Ceramics/Sculpting, Jewelry making, Metal and Wood work, etc.
- Dance Training - Ballet, Tap, Jazz, Acro, Lyrical, Modern, and Hip-Pop since 1984 through 2015+
Timeline
/Administrative Assistant/BDC Representative
Crystal Tractor
05.2024 - Current
Billing Administrator and CNA/HHA Specialist
Moving Mountains Inc.
10.2020 - 05.2024
Warranty Administrator and Recepetionist
Register RV Center
07.2019 - 02.2020
ISA/OSA Team and Office Assistant
The Dougherty/Denis Team At Keller Williams Realty
02.2019 - 08.2019
BDC Customer Service Manager & Recept. Supervisor
Register Chevrolet And RV Center
03.2018 - 02.2019
Assistant Photographer
JCPenny's Portrait Studios
10.2017 - 01.2019
Cashier
Hobby Lobby
07.2017 - 01.2018
Certification - AutoCAD Certification
Pasco-Hernando State College
Certified License - Certified Nursing Assistant (CNA License)
A-1 Healthcare Academy
Diploma - Home Health Aide Diploma
A-1 Healthcare Academy
Associate of Arts - Computer Graphics
Ivy-Tech State College
High School Diploma -
Southport High School
- HHA - Home Health Aide
- CNA - Certified Nurse Assistant
- AutoCAD Training - Currently
- Artist / Designer Training since 1983 to currently with Art Instructing with all mediums - Drawing, Pencil, Pen/Ink, Oil Pastels, Oil Panting, Acrylics, Ceramics/Sculpting, Jewelry making, Metal and Wood work, etc.
- Dance Training - Ballet, Tap, Jazz, Acro, Lyrical, Modern, and Hip-Pop since 1984 through 2015+
Similar Profiles
KELLY CREWSKELLY CREWS
Parts Specialist at CRYSTAL TRACTORParts Specialist at CRYSTAL TRACTOR
Zachary DeLongZachary DeLong
General Sales Manager at Crystal Tractor of HastingsGeneral Sales Manager at Crystal Tractor of Hastings
James "JJ" JensenJames "JJ" Jensen
Sales Consultant at Crystal Tractor & EquipmentSales Consultant at Crystal Tractor & Equipment