Joy L Combs
Hephzibah,GA
Summary
Organized employee with experience in many various roles that require good communication skills, multitasking, and prioritization problem solving skills. Ability to convey information correctly and effectively. Critical thinking with excellent problem solving skills. Ability to stay focused with a heavy workload and long hours. Ability to interact with customers in diverse environment(s) to achieve a positive end result.
Overview
12
12
years of professional experience
Work History
Overnight Stock Worker
Chick-fil-A
Augusta, GA
10.2023 - 06.2024
- Duties upon starting shift included restaurant reset that entailed cleaning/restocking behind all counters, coolers, lobby, breakroom, restrooms, and kitchen areas.
- Maintained cleanliness of work area throughout shift including washing dishes, wiping down counters and cleaning all surface floors and walls in accordance to store policy in the order of sweeping > mopping> scrubbing> squeegee.
- Unloaded and stocked merchandise onto shelves according to store guidelines.
- Assisted in unloading trucks and stocking shelves with incoming merchandise.
- Maintained accurate records of all incoming and outgoing products and supplies.
- Organized all stock areas and maintained cleanliness of work environment.
- Verified shipments against purchase orders for accuracy in quantity and quality of product received.
Team Lead
Tractor Supply
Waynesboro, GA
10.2022 - 10.2023
- Collaborated with management team to implement new work procedures or policies.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Followed staffing strategies to achieve production goals.
- Operated forklifts to move supplies and finished products.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Team Member
Tractor Supply Company
Waynesboro, GA
10.2022 - 10.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Upheld high standards of productivity and quality in operations.
Cashier
Tractor Supply Company
Shallotte, NC
01.2022 - 10.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
Firefighter
Sunset Harbor Zion Hill VOL Fire Department
Bolivia, NC
07.2017 - 01.2021
- Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Trained continuously to maintain required physical fitness for demanding work.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information.
- Informed and educated local community members about fire prevention and safety.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
- Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
- Responded to fire and safety-related emergency calls in local area.
- Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
- Observed strict safety protocols to maintain personal and coworker safety.
- Rescued fire victims and administered emergency medical aid.
Firefighter
Boiling Spring Lakes Fire Department
Boiling Spring Lakes, NC
12.2016 - 07.2018
- Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Checked smoke alarms and carbon monoxide detectors in residences and businesses.
- Triaged patients to assist emergency workers in administering medical care.
- Collaborated with Hazmat to clean up chemical and oil spills.
- Conducted fire drills at schools and businesses.
- Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
- Responded to fire and safety-related emergency calls in local area.
Lead Key Holder
Dollar General
Shallotte, NC
01.2017 - 02.2018
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Operated cash register.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained store and maintained appearance.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored sales floor to prevent product loss and item damage.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Developed good working relationships with store leadership and sales personnel.
CAP Team 2 Associate
Walmart
Southport, NC
05.2017 - 07.2017
- Maintained, cleaned and organized backroom according to company policy.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Used inventory management systems and completed bin audits.
- Arranged supplies, merchandised products and removed damaged items from assigned areas.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Operated forklift and pallet jack to transport heavy loads.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Dishwasher
The Isles Restaurant
Ocean Isle Beach, NC
05.2016 - 07.2016
- Checked temperatures of dishwashing machines to ensure proper functioning.
- Sanitized surfaces after each use following standard sanitation practices.
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Replenished soap dispensers with detergent when necessary.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
911 Emergency Dispatcher
Excelsior Ambulance Services
Augusta, GA
12.2015 - 12.2016
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Firefighter
Grovetown Department of Public Safety
Grovetown, GA
07.2013 - 12.2015
- Inspected buildings to determine compliance with fire codes and fire prevention protocols.
- Rehabilitated fire hoses, portable water tanks and other equipment.
- Conducted fire drills at schools and businesses.
- Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
- Established and managed water supplies to support suppression activities.
- Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
- Located victims trapped by fires, extricated and rendered first aid.
- Responded to fire and safety-related emergency calls in local area.
- Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
EMT-B, MTT, Dispatcher, Custodial
Capital City Ambulance
North Augusta, SC
08.2012 - 12.2015
Education
Firefighter 1 And 2 NC State Certification - Emergency Management
Brunswick Community College
Supply, NC08.2020
CPR/First Aid - Emergency Medicine
Brunswick Community College
Supply, NC02.2020
Hazardous Material Level 1 - Emergency Management
Brunswick Community College
Supply, NC08.2018
PPE- Personal Protective Equipment - Emergency Management
Brunswick Community College
Supply, NC08.2018
EMT-B - Emergency Medical Tech
Brunswick Community College
Supply, NC02.2017
GED -
Augusta Technical College
Augusta, GA12.2016
Customer Service Representative - Customer Service
Serviceskills.com
09.2016
Emergency Responder -
McDuffie County EMR Academy
Thomson, GA12.2013
CEVO 3 Ambulance -
National Safety Council
North Augusta, SC12.2013
High School Diploma -
Cross Creek High School
Augusta, GA05.2012
Skills
- Training Participation
- Various rolls and skills to maintain as a valuable asset
- Public Safety and Emergency Medicine
- Complex Problem-Solving
- Team Supervision
- Leadership
- Safety
- Work Planning and Prioritization
- Documentation and Reporting
- Verbal and Written Communication
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
References
- Savannah May 706-691-9534 - TSC Waynesboro & Chick-Fil-A
- Heather Bramble 706-513-1107 - SM TSC Waynesboro, GA
- Bobbi Webb 910-770-2040 - SM TSC Shallotte, NC
- Amy Fears 910-880-3333 - TL1 TSC Shallotte, NC
- Brena Martin 910-612-1028 - Dollar General Shallotte, NC
- Adam Ratcliffe 336-830-3066 - Sunset Harbor Zion Hill VFD LT
- Debra Farris 910-368-9082 - Boiling Spring Lakes VFD CPT
- Toni Griner 706-830-7784 - Capital City Ambulance Services Supervisor
Timeline
Overnight Stock Worker
Chick-fil-A
10.2023 - 06.2024
Team Lead
Tractor Supply
10.2022 - 10.2023
Team Member
Tractor Supply Company
10.2022 - 10.2023
Cashier
Tractor Supply Company
01.2022 - 10.2022
Firefighter
Sunset Harbor Zion Hill VOL Fire Department
07.2017 - 01.2021
CAP Team 2 Associate
Walmart
05.2017 - 07.2017
Lead Key Holder
Dollar General
01.2017 - 02.2018
Firefighter
Boiling Spring Lakes Fire Department
12.2016 - 07.2018
Dishwasher
The Isles Restaurant
05.2016 - 07.2016
911 Emergency Dispatcher
Excelsior Ambulance Services
12.2015 - 12.2016
Firefighter
Grovetown Department of Public Safety
07.2013 - 12.2015
EMT-B, MTT, Dispatcher, Custodial
Capital City Ambulance
08.2012 - 12.2015
Firefighter 1 And 2 NC State Certification - Emergency Management
Brunswick Community College
CPR/First Aid - Emergency Medicine
Brunswick Community College
Hazardous Material Level 1 - Emergency Management
Brunswick Community College
PPE- Personal Protective Equipment - Emergency Management
Brunswick Community College
EMT-B - Emergency Medical Tech
Brunswick Community College
GED -
Augusta Technical College
Customer Service Representative - Customer Service
Serviceskills.com
Emergency Responder -
McDuffie County EMR Academy
CEVO 3 Ambulance -
National Safety Council
High School Diploma -
Cross Creek High School