Joy Cortez
Union City,CA
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Eager to take on new challenges and drive organizational objectives forward with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Facilities Manager
Evolve Adolescent Behavioral
07.2023 - 09.2024
- Managed client intake process, ensuring accurate and timely completion of all necessary paperwork
- Regularly reviewed and updated client records to reflect changes in circumstances or service requirements
- Educated clients about available community resources and provided referrals for additional support services when necessary
- Developed strong rapport with diverse clientele by demonstrating empathy, active listening skills, and cultural sensitivity
- Assisted clients in developing relapse prevention plans by identifying triggers, implementing coping strategies, and creating support networks
- Oversaw maintenance and operation of facilities, ensuring safe, clean, and well-functioning environment for employees and visitors.
- Controlled expenses to meet budget requirements.
Implant Treatment Coordinator
Ahani DDS. MD inc.
02.2007 - 12.2021
- Conducted patients scheduling, registration and data entry for the medical office with over 500+ patients
- Proficient in EMR systems to maintain and update health records that ensured compliance with HIPPA
- Translated medical jargon and abbreviation into their expanded forms to ensure accuracy of patient and health care facility records and obtained medical clearances for patients to facilitate needed treatment
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Used variety of data analysis techniques in order to plan effective and productive schedule that maximized production goals
- Marketed and nurtured relationships with new and existing referring dentists that was essential to maintenance and growth of the practice.
- Researched billing issues, scheduled appointments and verified insurance coverage.
Assistant Store Manager
Peet's Coffee and Tea
02.2001 - 03.2007
- Built and maintained exceptional customer service via upholding Peets standards in being the best in the coffee and tea industry
- Responsible for training and development of staff and opening of three high volume stores around Bay Area
- Supervised team of 25 employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Achieved 10% increase in sales through effective staff training and motivation.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Master of Arts - Psychology
National University
La Jolla, CA06.2027
Bachelor of Arts - Psychology
Cal State East Bay
Hayward, CA05.2023
Skills
- Ability to manage multiple concurrent deadlines
- Exceptional attention to detail
- Ability to delegate tasks to manage workload
- Demonstrated leadership and decision-making abilities
- Excellent written, oral and interpersonal skills
Certification
- CPR Certified
- DANNCE Certified
- OSHA Trainer
Timeline
Facilities Manager
Evolve Adolescent Behavioral
07.2023 - 09.2024
Implant Treatment Coordinator
Ahani DDS. MD inc.
02.2007 - 12.2021
Assistant Store Manager
Peet's Coffee and Tea
02.2001 - 03.2007
Master of Arts - Psychology
National University
Bachelor of Arts - Psychology
Cal State East Bay
- CPR Certified
- DANNCE Certified
- OSHA Trainer
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