Joy Cross

Inventory administration

Wholesale title processing

Accounts payable/receivable

Texas registrations

• Completed paperwork in full, on time and with high accuracy.
• Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
• Ensured timely resolution of any discrepancies between invoices or orders by liaising with relevant departments internally.
• Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.

• Traveled up to 100 miles per day to visit respondent locations/households.
• Utilized research methods to locate respondent phone numbers and called households for telephone interviews
• Completed paperwork in full, on time and with high accuracy.
• Submitted reports to senior management to aid in business decision-making and planning.
• Promoted current survey to potential respondents by describing benefits, demonstrating features and redirecting concerns.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend, and holiday shifts.

• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Investigated customer complaints and escalated issues to address critical requests.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Documented customer interactions in internal database to maintain customer service history details.
• Cooperated closely with other departments to support achievement of customer experience outcomes.

• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Received and processed paperwork for titles and new license plates.
• Contacted [State] Motor Vehicle Department to determine status of pending titles.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Kept up-to-date with state and federal regulations to prevent errors and fraud.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Organized and prepared tax and title documents to transfer ownership of property.
• Entered title and vehicle information into database.
• Communicated with customers to resolve common title issues.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
• Met with supervisor to review procedures, report issues or concerns and receive instructions.
• Attended team meetings to develop job knowledge.
• Leveraged smartphones to record information.

• Selected and filled orders from stock to fulfill customer requirements.
• Followed procedures at all times for personal and team safety.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
• Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
• Inventory Control
• Store Safety Walks