Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Work Availability
Software
Interests
Timeline
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Joy Cross

Joy Cross

Spring,TX

Summary

Dynamic Title Clerk with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wholesale Title Clerk

THIScar, LLC
Tomball, TX
03.2024 - 07.2024

Inventory administration

Wholesale title processing

Accounts payable/receivable

Texas registrations

  • Completed paperwork in full, on time and with high accuracy.
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Ensured timely resolution of any discrepancies between invoices or orders by liaising with relevant departments internally.
  • Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.

Field Representative

US Census Bureau
Houston, TX
05.2023 - 03.2024
  • Traveled up to 100 miles per day to visit respondent locations/households.
  • Utilized research methods to locate respondent phone numbers and called households for telephone interviews
  • Completed paperwork in full, on time and with high accuracy.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Promoted current survey to potential respondents by describing benefits, demonstrating features and redirecting concerns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Experience Representative

Vroom
03.2023 - 05.2023
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.

Title Clerk

Vroom
12.2021 - 03.2023
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles and new license plates.
  • Contacted [State] Motor Vehicle Department to determine status of pending titles.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Entered title and vehicle information into database.
  • Communicated with customers to resolve common title issues.

Customer Service Representative

Vroom
12.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Census Enumerator

US Census Bureau
08.2020 - 10.2020
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Met with supervisor to review procedures, report issues or concerns and receive instructions.
  • Attended team meetings to develop job knowledge.
  • Leveraged smartphones to record information.

Fulfillment Associate

Academy Sports + Outdoors
12.2015 - 04.2020
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Inventory Control
  • Store Safety Walks

Education

Bachelor of Science - Sociology

Lamar University
Beaumont, TX
12.2008

Associate of Science - Sociology

Lamar State College - Orange
Orange, TX
08.2006

Skills

  • Field Surveys
  • Operational Efficiency
  • Client Rapport-Building
  • Social Perceptiveness
  • Calm and Professional Under Pressure
  • Call Center Customer Service
  • Trained in Salesforce
  • Escalated Call Handling
  • Local Filing Requirements Knowledge
  • Reporting and Document Management
  • Customer Support Needs Assessment
  • Title Processing

Certification

  • CNP - Certified Notary Public

Languages

English
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leave401k matchPaid time offWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office Suite

Word

Excel

Outlook

Teams

Salesforce

Tekion

Interests

Pool/Billiards

Cooking

Music

Sitcoms

Timeline

Wholesale Title Clerk

THIScar, LLC
03.2024 - 07.2024

Field Representative

US Census Bureau
05.2023 - 03.2024

Customer Experience Representative

Vroom
03.2023 - 05.2023

Title Clerk

Vroom
12.2021 - 03.2023

Customer Service Representative

Vroom
12.2020 - 12.2021

Census Enumerator

US Census Bureau
08.2020 - 10.2020

Fulfillment Associate

Academy Sports + Outdoors
12.2015 - 04.2020

Bachelor of Science - Sociology

Lamar University

Associate of Science - Sociology

Lamar State College - Orange
  • CNP - Certified Notary Public
Joy Cross