Joy Crowley
Union,NJ
Summary
Dynamic Operations Manager with a proven track record at Healthcare Training Institute, enhancing operational efficiency and customer satisfaction. Expert in team leadership and problem-solving, I've developed systems that significantly improved performance outcomes and vendor relations. Skilled in staff management and implementing effective policies, my strategies have consistently resulted in better service quality and streamlined operations. Seasoned Operations Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Operations Manager
Healthcare Training Institute
04.2001 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Early Childhood Education
Long Beach City College
Long Beach, CASkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
Timeline
Operations Manager
Healthcare Training Institute
04.2001 - Current
Early Childhood Education
Long Beach City College
Similar Profiles
Edna BunduEdna Bundu
Program Coordinator at Healthcare Training InstituteProgram Coordinator at Healthcare Training Institute
Vantrelle ColemanVantrelle Coleman
Tele/Med-Surg LocalTravel Nurse at Gifted Healthcare AgencyTele/Med-Surg LocalTravel Nurse at Gifted Healthcare Agency
Haresh HarendranHaresh Harendran
Finance Manager at Excemptional Medical Ambulance and Healthcare Services LLC and Prime Wellness Training Institute LLCFinance Manager at Excemptional Medical Ambulance and Healthcare Services LLC and Prime Wellness Training Institute LLC
RICHARD A. ABBEYRICHARD A. ABBEY
Data Reporter at Bloomberg LPData Reporter at Bloomberg LP
Jackie MerceronJackie Merceron
Scheduling Coordinator at Newark Beth Israel HospitalScheduling Coordinator at Newark Beth Israel Hospital