Joy Cruz
Ellicott City,MD
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food & Beverage Operational Manager
Target
Laurel, MD
01.2024 - Current
- Negotiated contracts with vendors for supplies needed for operations management activities.
- Analyzed sales data and identified trends to inform decision-making and optimize performance.
- Increase department sales through effective merchandising and promotional activities.
Store Manager
Target
Laurel , Maryland
07.2021 - 01.2024
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Executed strategic sales plans to expand customer base and revenue.
- Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
Service and Engamenet Team Leader
Target
Laurel, Maryland
11.2020 - 06.2021
Retail Sales Associate
Macy's
Columbia, Maryland
11.2019 - 03.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Tracked sales performance metrics to identify trends in market place.
Guest Advocate
Target
Laurel, MD
04.2020 - 10.2020
Store Manager
FarmaValue
Managua, Nicaragua
04.2017 - 08.2019
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Manage overall store operations
Education
Associate of Applied Science - Cybersecurity
Howard Community College
Columbia, MD03-2024
Bachelor of Science - Diplomacy And International Relations
University of Science & Tech
Managua, Nicaragua08-2018
Skills
- Product Sales
- Excellent communication skills
- Merchandising knowledge
- Time Management
- POS
- Coaching, Training & Hiring
- Customer Service Culture
- Problem Solving
Languages
Spanish
Native/ Bilingual
Certification
- Microsoft Office Suite July - 2018
- Customer Service Training March - 2018
Timeline
Food & Beverage Operational Manager
Target
01.2024 - Current
Store Manager
Target
07.2021 - 01.2024
Service and Engamenet Team Leader
Target
11.2020 - 06.2021
Guest Advocate
Target
04.2020 - 10.2020
Retail Sales Associate
Macy's
11.2019 - 03.2021
Store Manager
FarmaValue
04.2017 - 08.2019
Associate of Applied Science - Cybersecurity
Howard Community College
Bachelor of Science - Diplomacy And International Relations
University of Science & Tech