Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joy Curtis

Accident,MD

Summary

Driven and customer-focused professional with a proven track record at Deep Creek Pharmacy, enhancing customer satisfaction through exceptional service and efficient cash handling. Skilled in customer relations and cash register operation, consistently achieving positive feedback and minimizing discrepancies. Demonstrated reliability and a strong work ethic, contributing to improved store efficiency and customer experience. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Cashier

Deep Creek Pharmacy
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Cleaned shelves.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Pizza Chef and Dishwasher

Ledo's Pizza
05.2023 - 08.2023
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
  • Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
  • Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
  • Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
  • Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
  • Worked closely with front-of-house staff to ensure seamless communication between the kitchen and dining area for accurate order fulfillment and timely service delivery.
  • Implemented daily prep tasks which contributed to smooth shift transitions between morning, afternoon, and evening crews.
  • Prepared dough from scratch using old world recipe and added toppings, cheese, and sauce for unique pies.
  • Demonstrated excellent time-management skills by coordinating multiple tasks simultaneously while meeting strict deadlines.
  • Adhered to restaurant policies regarding portion control and ingredient usage, reducing unnecessary costs and waste.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Assisted in inventory management, accurately tracking ingredient usage and placing timely orders for replenishment.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Trained and assisted new kitchen staff members.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Monitored dishwashing machines for proper functioning.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
  • Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
  • Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
  • Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
  • Followed company recipes and production standards to satisfy customers.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
  • Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
  • Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pans items used often by kitchen staff.
  • Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.

Busser

Perkins
06.2022 - 08.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Monitored dining room inventory and replenished as necessary.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Maintained welcoming restaurant atmosphere, contributing to positive customer experiences by keeping dining area neat.
  • Contributed to safety and cleanliness, meticulously sanitizing tables and chairs according to health guidelines.
  • Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
  • Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
  • Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
  • Enhanced dining area cleanliness and customer satisfaction by swiftly clearing and resetting tables.
  • Enhanced customer service by quickly providing clean and well-organized tables ready for new guests.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

No Degree - Biology

West Virginia University
Morgantown, WV
06.2028

High School Diploma -

Northern Garrett High School
Accident, MD
06.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Cleaning and sanitizing
  • Time management skills
  • Reliability and punctuality
  • Cash handling and management
  • Customer service excellence
  • Professionalism and Courtesy
  • Conflict Resolution
  • Product Knowledge
  • Honest and Dependable
  • Problem-Solving
  • Active Listening
  • Professionalism
  • Team Collaboration
  • Creative Thinking
  • Cooperative Attitude
  • Adaptable and Flexible
  • Retail Operations
  • Policies and Procedures
  • Attention to Detail
  • Service Minded
  • Work Task Prioritization
  • Team Leadership

Accomplishments

  • Currently in honors college at West Virginia University.
  • Volunteers at Hart for Animals.
  • Volleyball player.
  • First-Year Leadership Academy member.

Timeline

Cashier

Deep Creek Pharmacy
09.2023 - Current

Pizza Chef and Dishwasher

Ledo's Pizza
05.2023 - 08.2023

Busser

Perkins
06.2022 - 08.2022

No Degree - Biology

West Virginia University

High School Diploma -

Northern Garrett High School

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Joy Curtis