Dedicated Administrative Support Specialist with a background in teaching, bringing exceptional organizational and communication skills to support the operations management leadership team. Experienced in performing administrative and reporting functions critical to the day-to-day management of office properties. Adept at providing superior customer service as the initial point of contact. Strong multitasking abilities, attention to detail, and problem-solving skills acquired through teaching, committed to delivering excellence and contributing to the team's success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher
Tutor Time Learning Center
IRVINE, California
08.2022 - Current
Built and strengthened positive relationships with students, parents and teaching staff.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Encouraged student critical thinking and discussion using variety of teaching techniques.
Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Supervised students throughout day, both in classroom and outside during breaks.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Differentiated instruction according to student skill level.
Utilized behavior management skills to foster environment conducive to student learning.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Enhanced lessons with smart board technology, iPads and computers to address common core goals.
Created lesson plans and chose supporting materials to promote positive learning experiences.
Participated in workshops, trainings and conferences to improve educational skills.
Office Administrator
Blooming Branches Daycare Center
Landover, MD
06.2018 - 06.2022
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Processed financial documents, contracts, expense reports and invoices.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Created memos, letters and other documents, fostering internal and external communication.
Filtered emails based on importance and escalated issues to leadership.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Coordinated onsite training events with outside vendors and online webinars.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Assistant
Restoration Center Greenbelt
Greenbelt, MD
06.2017 - 07.2022
Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
Improved student grammar and conversational skills through role play assignments.
Cleaned and organized designated classrooms.
Kept track of church resources and inventory and reported damaged or needed resources.
Attended assigned teacher and church management meetings.
Taught and presented Bible lessons to students and gave homework assignments.
Created lesson plans and activities in line with church beliefs and curriculum.
Assisted with student programs, performances and fundraising events.
Maintained child care and safety until released to parent or guardian.
Organized student trips, programs and events after receiving approval from church staff.
Assisted church staff members with projects and attended necessary staff meetings.
Instructed more than 20 students through lectures, discussions, group activities and demonstrations.
Created immersive activities and utilized Tablets to enhance instruction.
Lead Teacher
Blooming Branches Daycare Center
Landover, MD
06.2015 - 06.2018
Organized activities to promote physical, mental and social development of each child.
Involved parents in student learning to increase family interaction and student support.
Maintained secure and disciplined classroom to provide positive learning environment.
Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Arranged classrooms to facilitate optimal education for student groups.
Created various strategies to engage students and deliver enriching educational opportunities.
Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Worked with teachers to design interactive lessons and increase student success.
Communicated objectives for lessons, units and projects to students and parents.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Researched books and supplemental materials to use with lesson plans.
Handled and resolved disciplinary issues according to district protocols.
Planned and organized variety of activities and field trips to aid mental and physical growth in children.
Coached new teachers on school guidelines to decrease training time and increase teacher success.
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated instruction according to student skill level.
Established and enforced rules for behavior and procedures to maintain order among students.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Supervised students throughout day, both in classroom and outside during breaks.
Enhanced lessons with smart board technology, iPads and computers to address common core goals.
Utilized behavior management skills to foster environment conducive to student learning.
Graded student papers and assignments to track student progression.
Encouraged student critical thinking and discussion using variety of teaching techniques.
Barista
Starbucks
Laurel, MD
03.2015 - 06.2015
Operated cash register, collected payments and provided accurate change.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Memorized official and off-menu coffee and tea preparations.
Described menu items to customers and suggested products based on stated preferences.
Received and accurately processed customer payments.
Supported highest standards of conduct and service to support company reputation.
Created complex, hand-crafted beverages based upon customer preferences.
Followed health, safety and sanitation guidelines to pass state inspections.
Overnight Stock Associate
Target
Ellicott City, MD
09.2014 - 03.2015
Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
Assisted customers upon request in finding products or checked in warehouse for unstocked items.
Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
Identified stock needs, replaced outdated stock and assembled products.