Joy Davi
Pompton Lakes,NJ
Summary
Experienced receptionist skilled in managing front office operations, including multi-line phone systems and greeting visitors. Demonstrates strong organizational skills, multitasking abilities, and maintains a professional demeanor under pressure. Proven track record of improving administrative processes and enhancing customer service experiences. A focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments, and directing guests. Possesses personable and organized qualities, along with exceptional administrative skills and outstanding recordkeeping and time management abilities. Committed to providing exceptional administrative support to both staff and guests.
Overview
13
13
years of professional experience
Work History
Receptionist/Optometric Technician
Elite Vision Eyecare
01.2023 - Current
- Function as a Receptionist for the practice: Meet and greet patients/ outside company representatives and vendors
- Handle heavy volume of phone calls / receive screen, and respond to telephone callers
- Respond in a warm, courteous, caring, and professional manner to create a warm welcoming lasting impression
- Record accurate telephone and voice mail messages and relay messages to the appropriate physician and support staff in a timely manner
- Obtain/ Maintain appropriate documentation on patient records according to policy and procedures
- Input accurate prescriptions in Crystal and dispense - glasses and contact lenses
- Register patient, update EMR, Crystal software
- Consistently document and communicate with physician and support staff regarding patient needs and concerns as they arise
- Verify Insurance/ Prepare Patient Charts
- Collect co-pays, bill and invoice patients accordingly
- Prepare invoices Billing send to CMS
- Process vision claims -VSP and EyeMed
- Fax and scan via Weave software
- Place patient contact lens orders through Marlo/FAIT.
Receptionist/Salon Assistant
Studio Orette, LLC
10.2020 - 12.2022
- Functioned as a Receptionist/Salon Assistant for the salon: Served as assistant to owner in all salon functions, carrying out management duties as necessary
- Scheduled appointments to maximize the number of clients assisted in a day
- Provided excellent customer service to resolve problems, ensuring satisfaction
- Freelance Makeup Artist
- Shampooed hair/ assisted in all professional color processes and chemical services
- Treated each client individually, providing an unforgettable experience
- Was responsible for keeping all areas clean and disinfected by implementing strict COVID-19 protocols.
Receptionist/Salon Assistant
The Loft Salon
06.2014 - 09.2020
- Functioned as a Receptionist/Salon Assistant for the salon: Provided excellent front desk customer service to clients
- Ordered and displayed products for salon
- Responsible for shampoo area and other salon assistants, keeping salon organized and clean
- Freelance Makeup Artist
- Shampooed hair/ assisted in all professional color processes and chemical services
- Made suggestions on what services benefited client supported owner in daily operations
- Opened and closed salon, collected payments, confirmed next day appointments, recommended and promoted hairdressers to clients
- Built strong relationships with clients to meet their every need.
Paraprofessional Substitute
Pompton Lakes Board of Education
06.2012 - 09.2014
- Functioned as a Substitute Paraprofessional: Certified Paraprofessional
- Substitute in school offices-Assisted with administrative tasks such as filing, copying, data entry, and answering phones.
- Provided one-on-one assistance to students requiring extra help in classwork or homework assignments.
Education
Skills
- Organization skills
- Time management
- Appointment scheduling
- Positive and professional
- Multi-line telephone operation
Timeline
Receptionist/Optometric Technician
Elite Vision Eyecare
01.2023 - Current
Receptionist/Salon Assistant
Studio Orette, LLC
10.2020 - 12.2022
Receptionist/Salon Assistant
The Loft Salon
06.2014 - 09.2020
Paraprofessional Substitute
Pompton Lakes Board of Education
06.2012 - 09.2014
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