Joy DeCook
Belle Fourche,SD
Summary
Focused Admin manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
13
13
years of professional experience
Work History
Admin Manager/Billing Clerk
Compass Point DBA Northern Hills Alcohol and Drug
03.2019 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Entered and maintained billing information in company internal databases for accessibility.
- Processed customer invoices, credit memos and payments within established timelines.
- Verified accuracy of billing data and corrected discrepancies.
- Maintained detailed records of customer payments and billing adjustments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Used data entry skills to accurately document and input statements.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
Manager
Saversmart
11.2013 - 03.2019
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Sales Associate
Tristans New and Used
11.2012 - 11.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
Receptionist in Dental Office
Leon Brodie
06.2011 - 07.2012
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
Ogallala High School
Ogallala, NE05.1991
Skills
- Microsoft Office Suite
- Organization and Multitasking
- Developing Policies and Procedures
- Accounting Procedures
- Office Supervision
- Documentation and control
- Hiring and Training
- Recordkeeping and Reporting
- Schedule Management
- Policy and procedure modification
- Customer Service Management
- Data Management
- Relationship Building
- Calendar Management
- Scheduling
- Mail handling
- Team Collaboration
- Scheduling and calendar management
- Office Management
- Critical Thinking
- Account Reconciliation
- Records Management
- Quickbooks
- Administrative Support
Timeline
Admin Manager/Billing Clerk
Compass Point DBA Northern Hills Alcohol and Drug
03.2019 - Current
Manager
Saversmart
11.2013 - 03.2019
Retail Sales Associate
Tristans New and Used
11.2012 - 11.2013
Receptionist in Dental Office
Leon Brodie
06.2011 - 07.2012
High School Diploma -
Ogallala High School
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