Overview
Summary
Work History
Education
Skills
Affiliations
Timeline
Generic
Joy Devie

Joy Devie

Lafayette,LA

Overview

30
30
years of professional experience

Summary

Dynamic and reliable professional with extensive experience in customer service at Hotel Beverly Terrace. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in cash handling and inventory management, consistently exceeding customer expectations while fostering a positive team environment. Adaptable and committed to delivering exceptional service.

Work History

Store Associate

Shiftsmart
05.2025 - Current
  • Assisted customers with product inquiries and transactions to enhance shopping experience.
  • Stocked shelves and organized merchandise to maintain store inventory efficiency.
  • Operated cash register accurately and processed payments for customer purchases.
  • Collaborated with team members to ensure timely restocking of products during peak hours.
  • Monitored product expiration dates and managed returns to uphold quality assurance standards.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

Server/Barista

Hotel Beverly Terrace
09.2017 - 06.2020
  • Provided exceptional customer service by promptly taking and delivering orders.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Managed cash register operations, accurately processing transactions and handling payments.
  • Adapted quickly to changing menus and special requests, ensuring customer satisfaction.
  • Monitored dining area to proactively address customer needs and requests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server Trainer

Corner Oyster House
02.2015 - 04.2017
  • Trained new servers on menu knowledge and service standards, ensuring consistent guest experiences.
  • Mentored team members in customer service techniques, enhancing overall team performance and guest satisfaction.
  • Developed training materials and resources to streamline onboarding processes for new hires.
  • Conducted regular evaluations of server performance, providing constructive feedback to improve service delivery.
  • Collaborated with management to identify areas for improvement in training programs and operational procedures.
  • Facilitated ongoing training sessions focused on sales techniques and upselling strategies to boost revenue.
  • Assisted in creating a positive team environment through effective communication and conflict resolution skills.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Monitored new server performance and offered continuous support throughout training period.

Assistant Property Manager

Quality Inn Hotel
03.2013 - 07.2015
  • Coordinated property maintenance schedules to ensure timely completion of repairs and inspections.
  • Assisted in managing tenant communications, addressing inquiries, and resolving issues promptly.
  • Streamlined leasing processes by implementing efficient tracking systems for applications and renewals.
  • Supported budget preparation by monitoring expenses and identifying cost-saving opportunities.
  • Led property inspections to assess compliance with safety regulations and quality standards.
  • Collaborated with vendors to negotiate service contracts, improving service delivery and reducing costs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

Legal Secretary

James MacManus Attorney at Law
02.2007 - 05.2011
  • Managed scheduling and calendar coordination for attorneys, ensuring efficient use of time.
  • Drafted, reviewed, and filed legal documents with attention to detail and compliance.
  • Maintained case management database, ensuring accurate record-keeping and accessibility.
  • Assisted in preparing trial materials and exhibits, enhancing courtroom readiness.
  • Organized and maintained physical and electronic filing systems for easy retrieval of documents.
  • Streamlined administrative processes, improving overall office efficiency and productivity.

Education

Law

SW Paralegal College
Lafayette, LA
08.2000

Byrd High School
Shreveport, LA
05.1983

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Team collaboration
  • Active listening techniques
  • Inventory control
  • Cash register operation
  • Flexible schedule adaptability
  • Time management mastery
  • Basic math skills application
  • Organizational skills development
  • Patience and empathy demonstration
  • Computer literacy fundamentals
  • Product knowledge expertise
  • Inventory management proficiency
  • POS system operation
  • Loss prevention awareness
  • Effective communication
  • Conflict resolution
  • Inventory assessment
  • Retail management principles
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Flexible hours
  • Positive customer engagement
  • Attention to detail
  • Adaptable and flexible
  • Creative thinking
  • Strong communication and interpersonal skills
  • Staff support
  • Excellent written and verbal communication
  • Engaging with diverse customers
  • Exceeding customer expectations
  • Building customer loyalty
  • Team supervision
  • Store policies and procedures
  • Customer needs assessment
  • Speech clarity

Affiliations

Epoch Times

Timeline

Store Associate

Shiftsmart
05.2025 - Current

Server/Barista

Hotel Beverly Terrace
09.2017 - 06.2020

Server Trainer

Corner Oyster House
02.2015 - 04.2017

Assistant Property Manager

Quality Inn Hotel
03.2013 - 07.2015

Legal Secretary

James MacManus Attorney at Law
02.2007 - 05.2011

Law

SW Paralegal College

Byrd High School

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