Joy Donnini

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Engaged customers in friendly, professional dialogue to determine needs.
• Developed trusting relationships with customers by making personal connections.
• Answered incoming telephone calls to provide store, products and services information.
• Increased purchase amounts by cross-selling with similar products.

• hosting
• running live sound for bands
• running light for shows
• set up
• Troubleshot technical issues involving audio equipment before and after shows.
• Ensured that all cables were properly connected for a safe show environment.

high stress environment

• Monitored audio levels with headphones while adjusting controls on the mixing board.

• Responded efficiently to guest inquiries and complaints in a professional manner.
• Provided excellent customer service to ensure satisfaction.
• Stayed informed about daily specials, new menu items, promotions.

• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Set up dining room to meet hospitality and service standards.
• Stocked server areas with supplies before, during and after shifts.
• Cleared table and bussed dishes to allow for quick setups.
• Implemented sanitary food handling, holding and service protocols.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Operated POS terminals to input orders, split bills and calculate totals.
• Reset tables between guests, refilled condiments and wiped down surfaces.
• Completed final preparations of dishes and quickly delivered items to customers.
• Calculated accurate bill amounts and processed cash and credit card payments.
• Restocked tables, wait staff areas and order staging areas.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Worked closely with customers to understand needs and resolve diverse issues.
• Assisted in store opening by setting up office space, computers and cash registers.
• Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.