JOY DOUGLAS
Summary
Meticulous Senior Operations Manager with 15+ years of experience building business goals and facilitating achievement. Proven experience in Operations Management and 5+ years of Strategic Logistical Planning. Possess extensive knowledge in Human Resources, Report Analysis, Resource Management, Supply Chain and Project Management. Possess a comprehensive background in maintenance management, logistics management, operations management, and security operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
US Army, HSC, 404 Aviation Support Battalion, 4ID
Fort Carson , CO
2022.11 - Current
- Managed and supervised personnel and administrative support for 160+ employees, overseeing recognitions, promotions, finances, evaluations, training, status reporting, and compliance with policies.
- Increased overall unit efficiency by 75% and decreased work order backlog by 95% by introducing the concept of support integrated into the organization's logistical capabilities.
- Served as Operations Manager to Upper-level Management, providing oversight of all administrative and logistical operations including human resources, maintenance support and life support sustainment for 650 personnel.
- Initiated and prepared over 1,000 various orders that involved amendments, revocations, endorsements, relocation, reassignments, and separations from actions within the military service.
- Optimized administrative processes, leading to significantly improving lead times and accelerating the issuance of operation orders while enhancing all tasks and objectives efficiently across the organization
- Effectively communicated and created a shared understanding that led to over 120 successful completed logistical tasks that directly supported sister agencies, organizations, and headquarters
Logistics Management Specialist
Unites States Army 405th Army Field Support Bn
Eygeshoven , NL
2018.11 - 2022.11
- Serves as the principal advisor to the Support Operations Officer (SPO) and/or the Cross-Functional Team for 405th AFSBN on matters relative to sustainment for theater-wide support for the execution of Property Accountability of APS equipment and repair parts (Class IX) to include integration of supply and distribution systems and processes, performance analysis, and review and analysis reporting. Provides support within the ASC, USAREUR-AF, 21st TSC, and 405TH AFSBN for review and analysis.
- Performs Sustainment Level support for GCSS-Army. Provides sustainment level support for GCSS-Army business operations in the 405th AFSBn-Benelux Area of Operations. Provides GCSS-Army support to determine if problems are "operator error" or systemic with a goal of 95% immediate solution.
- Produces inputs for weekly updates and SPO synchronization meetings to inform units of key changes that affect missions. The accomplishment of this objective requires reports to be completed by the suspense date with minimal revisions needed. Conducts Staff Assistant Visit (SAV) to subordinate Units' locations as needed to help improve logistical posture.
- Develops and monitors plans, programs, and policies for assigned logistics units under the 405th AFSB. Responsible for supporting the development of and monitoring plans, programs, and policies related to 405th AFSBn logistics operations. This includes coordinating with units, APS-2 Property book Office (PBO), or Supply Support Activities (SSA) to determine capability, operational, transportation, or logistics gaps and providing support to assist with finding solutions to resolve these gaps.
- Identifies logistics operating methods that will reduce costs and enhancement of readiness and sustainment operations. Develops concept of support for Property Accountability, New Equipment Fielding and SSA creation and movement in the USAREUR-AF AOR to support 405th AFSBn Army Prepositioned Stock (APS) mission within the suspense required. The accomplishment of this objective requires critical thinking, problem-solving, communication, and the ability to meet given suspense dates. Supporting policy development for logistical readiness, including policy documents and letters of instruction on logistics tasks to subordinate units.
Senior Logistics Manager
United States Army
Various , Locations
2013.06 - 2018.11
- Provided battlefield logistical support to 72 customers in the commodities of repair parts, general supplies, barrier material, and Major End Items with the Standard Army Retail Supply System (SARSS-1).
- Demonstrated executive management, leadership and technical expertise in a large government organization that focused on the logistics management to include directing and managing a staff. Drove performance by coaching and mentoring 60+ subordinates to meet the organization's vision, mission, and goals.
- Established a fair, inclusive, and transparent work environment to foster the development, facilitated cooperation and teamwork, and support constructive resolution of conflicts. Prioritized work to ensure that milestones were met and assigned work to team members to include expectations and deadlines for completion of assignments.
- Conducted in depth analysis and reviews and issued directives and procedural instructions extending beyond local operations involving multi-level and multi-agency logistics operations. Operated the Supply Support Activity (SSA) management and warehouse operations (receipt, store, issue, care of supplies in storage, second destination shipping, and item disposition).
- Managed the Supply Support Activity (SSA) with 3,388 lines repair parts, valued over $52M, which met or exceeded all Department of Army (DA) standard for SSA supply performance.
- Sustained expert knowledge of Logistics Management and Accountability policies/procedures and skilled in administering Supply Automation Systems. Analyzed, developed and prioritized mission requirements in real-time work environment and remained calm in high-stress, rapidly changing environments. Exceptional verbal and written communication skills to interact at all levels of the organization.
Education
Associate of Applied Science - Supply Chain And Distribution Management
Fayetteville Technical Community College
Fayetteville, NC2022-12
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZSkills
- Strategic Planning
- Productivity Improvement
- Key Performance Indicators
- Forecasting
- Cross-Functional Leader
- Attention to Detail
- Distribution Operation
- Conflict Resolution
Certification
Department of the Army - Leaders Safety and Occupational Health (2023) 40hr
206 Contracting Officer's Representatives in a Contingency Environment (2021)
Department of the Army - Supervisor Development (2021) 40hr
046 Department of Defense Sustainable Procurement Program (2019) 40hr
Accredited Standards Committee (ASC) Logistics Modernization Program End User Training, 40 hours (2018)
US Army Logistics University – Support Operations Course, (2016) 80 hours
Society of Logistics Engineers (SOLE) – The International Society of Logistics – Demonstrated Senior
Logistician Award (2016) 120 hours
LOGSA Logistics Information Warehouse (LIW) Training, USAMC Logistics Support Division. 9 November 2009
Standard Army Maintenance Systems (SAMS-1), (2007) 40 hours
Global Combat Support System-Army (GCSS-A), Property Book, Unit Supply
TECHNICAL COMPETENCIES
- Software: Microsoft Office Suite 365/ Microsoft Teams
- Operating Systems: Mac / Microsoft Windows
References
References available upon request.
Timeline
Senior Operations Manager
US Army, HSC, 404 Aviation Support Battalion, 4ID
2022.11 - Current
Logistics Management Specialist
Unites States Army 405th Army Field Support Bn
2018.11 - 2022.11
Senior Logistics Manager
United States Army
2013.06 - 2018.11
Associate of Applied Science - Supply Chain And Distribution Management
Fayetteville Technical Community College
Bachelor of Arts - Organizational Leadership
Arizona State University
Department of the Army - Leaders Safety and Occupational Health (2023) 40hr
206 Contracting Officer's Representatives in a Contingency Environment (2021)
Department of the Army - Supervisor Development (2021) 40hr
046 Department of Defense Sustainable Procurement Program (2019) 40hr
Accredited Standards Committee (ASC) Logistics Modernization Program End User Training, 40 hours (2018)
US Army Logistics University – Support Operations Course, (2016) 80 hours
Society of Logistics Engineers (SOLE) – The International Society of Logistics – Demonstrated Senior
Logistician Award (2016) 120 hours
LOGSA Logistics Information Warehouse (LIW) Training, USAMC Logistics Support Division. 9 November 2009
Standard Army Maintenance Systems (SAMS-1), (2007) 40 hours
Global Combat Support System-Army (GCSS-A), Property Book, Unit Supply
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