Joy Eaton
Corbin,Kentucky
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
Work History
Collection Customer Service Representative
OneMain Financial Services
01.2021 - Current
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Supported continuous improvement initiatives by actively contributing ideas for process enhancements that would drive better results in collections operations.
Licensed Sales Producer
Allstate Insurance - Charles Cromer Agency
07.2020 - 01.2021
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Coordinated regular client appreciation events as a means of fostering loyalty and strengthening relationships over time.
Flooring Sales Specialist
Lowes Home Improvement
03.2019 - 07.2020
- Provided excellent customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers and identifying and selling products based upon customer needs or plans
- Ability to enter and submit customer sales orders, including Special Order Sales
- Promoted product related services and plans such as installation, delivery, credit financing, or extended protection plans
- Ability to work in a sales environment with required sales goals or metrics
- Ensured displayed merchandise reflects Lowes high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
Sales Associate, Lead Cashier
Dollar General
09.2018 - 03.2019
- Act as a point of contact for our customers to provide excellent customer service, greet and assist customers
- Assisting customers in locating and purchasing merchandise
- Operating the cash register, stocking merchandise, recovering merchandise, cleaning the store
- Performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets.
General Clerk III Lead
Serco
10.2013 - 06.2017
- Uses Knowledge and Judgment to complete assignments consisting of numerous steps
- Verify statistical reports for accuracy and completeness
- Compile information; handling and adjusting complaints
- Trained in using Department Homeland Security (DHS)
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
Education
Medical Assistant Training -
Choice MD Medical and Dental Assistant Training
London, KentuckyContinuing Education with coursework focus in Business -
Valencia Community College
Orlando, FloridaGraduated with Diploma -
Colonial High School
Orlando, FloridaSkills
Windows
Word
Excel
Power Point
Outlook
Working knowledge of Visual Basic
Goal-Oriented
Skip Tracing
Data entry proficiency
Attention to Detail
Time Management
Multitasking Abilities
Problem-solving abilities
Accomplishments
- Lynn Morris, Manager, US Walls & Ceilings, Inc.; 'Joy demonstrates an excellent ability to adapt well within difficult situations – she is a true problem solver and asset to our team.'
- Employee of the Month, US Walls & Ceilings
Timeline
Collection Customer Service Representative
OneMain Financial Services
01.2021 - Current
Licensed Sales Producer
Allstate Insurance - Charles Cromer Agency
07.2020 - 01.2021
Flooring Sales Specialist
Lowes Home Improvement
03.2019 - 07.2020
Sales Associate, Lead Cashier
Dollar General
09.2018 - 03.2019
General Clerk III Lead
Serco
10.2013 - 06.2017
Medical Assistant Training -
Choice MD Medical and Dental Assistant Training
Continuing Education with coursework focus in Business -
Valencia Community College
Graduated with Diploma -
Colonial High School