Summary
Overview
Work History
Education
Skills
Timeline
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Joy Eddington

McAlester,OK

Summary

Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management. Self-motivated Team Lead brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Call Center Supervisor

ROI Solutions Inc.
07.2021 - 08.2022
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Supervised 10-20 CSR reps in providing excellent customer service to callers requiring assistance for placing orders and card scanning issues.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Bartender Supervisor

Midnight Riders
04.2017 - 01.2021
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.

Head Waitress

Chili's Restaurant
11.2014 - 03.2017
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Eastern Oklahoma State College
Wilburton, OK

High School Diploma -

Quartz Hill High School
Lancaster, CA
05.1995

Skills

  • Operational Efficiency
  • Special Assignments
  • Behavior Identification
  • Maintaining Clean Work Areas
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Team Management
  • Technical Proficiency
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Employee Performance Reviews

Timeline

Call Center Supervisor

ROI Solutions Inc.
07.2021 - 08.2022

Bartender Supervisor

Midnight Riders
04.2017 - 01.2021

Head Waitress

Chili's Restaurant
11.2014 - 03.2017

Eastern Oklahoma State College

High School Diploma -

Quartz Hill High School

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Joy Eddington