Joy E Mitchell
Newark
Summary
Dedicated professional with over 30 years of experience managing high volumes of check processing. Proven ability to streamline and enhance operational workflows and ensure compliance with financial regulations. Passionate and committed to detail and efficacy to improve financial integrity and customer satisfaction
Overview
39
39
years of professional experience
Work History
Associate Manager
HCL of Tech
07.2021 - Current
- Manage the offshore Sig-Ver, TRIPS Incoming and Outgoing teams.
- Support Lockbox teams to reprocess checks based on customer specifications.
- Provide response to customer inquiries from DB front office.
- Manage team of 4 direct reports on signature verification, TRIPS, Incoming and outgoing processes.
- Implemented US Disbursements Signature Exceptions.
- Supervising the TRIPS Incoming and Outgoing Processes, OASIS, Signature exceptions and US Disbursement check exceptions.
Analyst
HCL of Tech
12.2019 - 06.2021
- Verified signatures on checks to mitigate potentially fraudulent activities.
- Participated Business required document pertaining for the various TRIPS projects that included validation of UAT testing. Disbursements.
- Providing Operations Sign off on projects prior to implementation.
- Manage the lifecycle documentation of operation procedures.
- Participated in daily scrum calls.
Operations Specialist
DB USA CORE CORP
New York
01.1999 - 01.2018
- Supervising the Deutsche Bank Incoming check process.
- Responsible for all incoming and outgoing returns checks for Deutsche Bank Private Label Clients.
- Ensure that the daily process was completed in a timely manner with minimal overtime.
- Trained the staff for proper coverage in the department.
- Document the procedures for the incoming return process.
- Provide feedback to management on staff performance for annual review.
- Participate in the ISO audit certification for the bank.
- DB Web Exception and the signature verification process.
- Point of contact for the off shore team.
- Assisting in the decision making process of pay or not to pay a cheque when it presented for payment.
- Responding to CSO inquiries regarding signature verification.
- Processing vendor invoices on the DB Buyer procurement system.
- Trained employees on Client Support lockbox process.
- Led the month end closing process.
- (Formally DB Services New Jersey)
Special Projects
DB USA CORE CORP
New York
01.1999 - 01.2018
- Performing UAT testing on the Oasis up-grade Testing.
- TRIPS project for incoming and outgoing returns; preforming script testing.
- TRIPS Enable project( moving from Paper to Image base).
- TRIPS up-grade from 7.00 to 8.00and the 4 eye level of authority.
- OASIS upgrade.
- UAT Testing on SAP interface upgrade and implementation.
- (Formally DB Services New Jersey)
Preferred Check Collections
Deutsche Bank AG
New York
01.1987 - 01.1998
- Responsible for reconciling courier package containing checks for processing from overseas clients.
- Prepared monthly volume for management.
- Reviewed checks to ensure non-fraudulent activity.
- Processed incoming payments for collection sent from various banks.
- Reviewed reports to ensure payments posted to the system correctly and to the right accounts with references.
- Preparing end of day proof along with SAP entry.
Incoming Checks Collections
Deutsche Bank AG
New York
01.1987 - 01.1998
- Processing checks drawn on Deutsche Bank Delaware and New York that were presented by local and international banks.
- Reach out to clients to request authorization to pay.
- Sending Payments to Presenting Bank VIA wire transfer.
- Participate in the month end closing process.
- Responding to clients and customer service officers.
- Liaison between operations and clients assisted with supervision of 10 employees.
Education
Cyril Potter of Education
Georgetown, GuyanaSkills
- Excel
- Word
- V-Lookup
- Pivot tables
- PowerPoint
- TRIPS
- CINQUE
- CSO
- ISO
- SME
Timeline
Associate Manager
HCL of Tech
07.2021 - Current
Analyst
HCL of Tech
12.2019 - 06.2021
Operations Specialist
DB USA CORE CORP
01.1999 - 01.2018
Special Projects
DB USA CORE CORP
01.1999 - 01.2018
Preferred Check Collections
Deutsche Bank AG
01.1987 - 01.1998
Incoming Checks Collections
Deutsche Bank AG
01.1987 - 01.1998
Cyril Potter of Education