Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy JOHNSON

Sacaton,AZ

Summary

Hardworking Advocate offering deep dedication to meeting client needs. Empathetic and caring and quickly building rapport. Maintain confidentiality with sensitive and health-related matters.

Overview

17
17
years of professional experience

Work History

Elder Liaison

Gila River Indian Community
Sacaton, AZ
05.2021 - Current
  • Met with Elders to conduct needs assessments, recommending appropriate support and service offerings.
  • Coordinated between various entities to manage cases.
  • Arrange for delivery of emergency food boxes, when necessary.
  • Make appropriate referrals to other agencies and programs when necessary
  • Receive referrals from programs and agencies for the elderly who need services.
  • Provide liaison services between Social Security Administration, AHCCCS/ALTCS, BIA Realty, Tribal Administration, and other entities providing services to the elderly.
  • Acts as a liaison on behalf of the elder when referrals are made to community service agencies.
  • Make home visits when necessary to assess the needs of the elderly, and provide information and
    services when appropriate.
  • Arrange and schedule appointments with community resources and services by elder needs assessment. Maintain client files of community resources and make information available on how families can obtain such services.
  • Create and update computer database of elder clients, record contacts, and maintain records
    required to follow up.
  • Provide in-service training to requesting programs/agencies, which provide services to the elderly.
  • Attended health fairs and community events to solicit information, and discuss available services from the program.
  • Educated community members on disease prevention, vaccines, and mental health resources.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Helped improve the quality of training seminars and public health education materials.
  • Looked for physical, emotional and symptomatic changes in client condition and obtained necessary care for medical concerns.

Caregiver

Volunteer
Sacaton, AZ
01.2019 - Current
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Fostered relationship with client, providing companionship and counseling.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Provided necessary health education for patient.

Secretary II

Gila River Indian Community
Sacaton , AZ
12.2019 - 05.2021
  • Maintained office supplies by checking stocks and placing orders.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Kept supervisor up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Assisted with administrative tasks, including filing, answering phones and processing
  • Oversaw office inventory by restocking supplies and submitting purchase orders for all office needs.
  • Guided administrative and professional staff through computer and software problems.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Set up and maintained physical and electronic filing systems.
  • Generated shipment invoices, prepared packages and set up courier delivery.
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Head Start Program Health Assistant

Gila River Indian Community
Sacaton, AZ
02.2019 - 12.2019
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Produced and distributed brochures, flyers and packets covering topics such as infant mortality risk factors and chronic diseases.
  • Received processed and tracked patient documentation with speed and accuracy.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Transcribed verbal information into written documents with accuracy.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Attended conferences, vendor events and workshops to meet and network with potential new clients.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Purchased, distributed and arranged supplies to meet routine operational needs.
  • Set up and maintained physical and electronic filing systems.
  • Assist coordinator with yearly health screenings such as dental,hearing and vision.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Assisted families with activities of daily living.

Customer Service Representative

Gila River Health Care
Sacaton , AZ
02.2017 - 02.2019
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Answered patient questions and fielded complaints.
  • Referred patients to appropriate professionals and services.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Monitored patient condition by observing physical and mental status, intake and output, and exercise levels.
  • Used mobility devices and Hoyer lift equipment to carefully transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Addressed customer service inquiries quickly and accurately.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted with food preparation tasks, including filling soft drinks and pouring coffee.
  • Filled patient health records in chart.
  • Knowledge of modern use of office equipment such as fax, scanner, and copy.

Cashier

Circle K
Chandler, AZ
06.2016 - 01.2017
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Inspected items for damage and reported issues to supervisor to return uneatable merchandise and obtain replacements for customers.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved customer complaints.

Food Server

Ovations Food Services LP
Chandler , Az
10.2010 - 04.2016
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Calculated charges, issued table checks and collected payments from customers.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to supervisor immediately.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.

Caregiver

Desert Nurses
Casa Grande, AZ
06.2007 - 03.2008
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding and changed linens 3 times per week to prevent spread of infection.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Administered necessary medications as directed by care plan.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

Education

Some College (No Degree) - Social Work

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Organized and detail-oriented
  • Microsoft office proficiency
  • Resource advocacy
  • Systems monitoring
  • Documentation and reporting
  • Database entry
  • Confidential document control
  • Tracking documents
  • Patient care advocacy
  • Faxing documents
  • Documenting patient information
  • Administrative duties
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Resourceful
  • High-energy attitude
  • Adaptive team player
  • HIPAA guidelines
  • Direct patient care
  • Customer service
  • Phone call answering
  • First Aid/CPR
  • Fingerprint Clearance Card
  • Community resource knowledge

Timeline

Elder Liaison

Gila River Indian Community
05.2021 - Current

Secretary II

Gila River Indian Community
12.2019 - 05.2021

Head Start Program Health Assistant

Gila River Indian Community
02.2019 - 12.2019

Caregiver

Volunteer
01.2019 - Current

Customer Service Representative

Gila River Health Care
02.2017 - 02.2019

Cashier

Circle K
06.2016 - 01.2017

Food Server

Ovations Food Services LP
10.2010 - 04.2016

Caregiver

Desert Nurses
06.2007 - 03.2008

Some College (No Degree) - Social Work

Maricopa Community Colleges - Mesa Community College

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Joy JOHNSON