Joy E. Santana
Glen Cove,New York
Summary
Detail-oriented professional with extensive experience in accurately preparing and dispensing medications, ensuring efficiency and compliance with industry regulations. Proven ability to manage inventory effectively while collaborating with pharmacists and healthcare teams to enhance patient care outcomes. Eager to leverage strong organizational skills and a passion for public health in an entry-level position, contributing to team success and organizational objectives. Committed to fostering a collaborative environment that prioritizes optimal patient care and operational excellence.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician/Counter/Consult/Cashier
Village Square Pharmacy
Glen Cove, NY
09.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Educated patients on medication usage and potential side effects.
- Monitored expiration dates and organized medication storage for compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
CVS
06.2023 - 12.2025
- Packed prescriptions needed for customers throughout the day.
- Assisted customers with any issues regarding medication.
- Contacted insurances, helped with insurance billing issues.
- Checked out customers at the cashier window/drive thru window.
- Organized drugs/materials on the shelves and restocked.
- Inventory management.
- Educated patients on proper medication usage and potential side effects effectively.
Barista/Cashier
Dunkin Donuts
Glen Cove, NY
04.2023 - 06.2023
- Operated espresso machines and brewing equipment to prepare coffee beverages efficiently.
- Maintained cleanliness and organization of workstations, adhering to food safety and sanitation standards.
- Delivered customer service in fast-paced environment, ensuring positive experiences for all patrons.
- Developed strong relationships with regular customers, personalizing service to increase loyalty and satisfaction.
Assistant
Spectrum Security
06.2018 - 01.2023
- Organized, recorded and sent invoices to the customer base.
- Conducted phone calls with customers to schedule appointments.
- Participate and lead multiple customer visits while developing and maintaining overall security and alarm systems.
Landing School Counselor
Glen Cove City Summer Camp
07.2022 - 08.2022
- Supervised girls in 5th and 6th grades in all aspects of summer camp activities including remote locations.
- Maintained attendance and medical records.
- Facilitated daily camp operations, ensuring safety protocols and schedules were consistently followed.
Education
High School -
Glen Cove High School
Glen Cove, New York06.2023
Bachelor's Degree - Public Health
Suny Old Westbury
06.2027
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Pharmacy ethics
Awards
- Honor Roll, 2019-2023
- High Honor Roll, 2019-2023
- Principal's List, 2023
- Creative Crafts Award, 2022
- Downtown Sound Banner Display, 2023
Timeline
Pharmacy Technician/Counter/Consult/Cashier
Village Square Pharmacy
09.2025 - Current
Pharmacy Technician
CVS
06.2023 - 12.2025
Barista/Cashier
Dunkin Donuts
04.2023 - 06.2023
Landing School Counselor
Glen Cove City Summer Camp
07.2022 - 08.2022
Assistant
Spectrum Security
06.2018 - 01.2023
Bachelor's Degree - Public Health
Suny Old Westbury
High School -
Glen Cove High School