Joy Evans
Sherwood,AR
Summary
Motivated Shift Supervisor and Registered Nurse at Baptist Health Medical Center enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs with integrity and reliability.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Supervisor/ Registered Nurse
Baptist Health Medical Center-Little Rock
Little Rock , AR
12.2011 - Current
- Communicated and promoted our mission through core values of Service, Honesty, Respect, Stewardship and Performance.
- Responded to all concerns or issues, including patients, customers, and family members, promptly and professionally.
- Identified and resolved conflicts between workers to promote teamwork.
- Communicated with other shift leaders and staff to share important information or concerns in order to ensure smooth operations.
- Attended regular company meetings and training sessions.
- Coordinated unit staffing and patient bed assignments to improve efficiency.
- Closely monitored patient throughput and pull times to optimize patient care and experience from admission to discharge.
- Worked with our County Coroner to report deaths in an accurate and timely manner.
- Assisted in releasing bodies from our morgue to the appropriate parties in the absence of our Morgue Attendant.
- Maintained licensees in NIH , PALS, ALS and Arkansas Board of Nursing - RN.
- Assisted the Rapid Response team by going to calls and also getting a unit bed when needed.
Owner/operator ( 4 Separate Businesses)
Self-employed
North Little Rock, AR
2000 - Current
- The Filling Station NLR 2020- current
- Satchemo's Bar & Grill 2013-2015
- GutBuster's Restaurant 2005-2007
- U.B.U nightclub 2000-2012
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Formed and sustained strategic relationships with clients.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted market research to identify new business opportunities.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Registered Nurse
Arkansas Diagnostic Center
Little Rock, AR
2013 - 2020
- Rounded on the patients that were admitted in both St. Vincent and Baptist hospitals. This included assessing the patients and writing progress notes in their charts for the physician's approval.
- Performed pre-op and post-op assessments at the surgical center for Gastrointestinal procedures.
- Administered pain and nausea medications to patients as needed during the Post-Op stage of their procedures.
- Verified and recorded logs of narcotics at the Surgical Center.
Medical Billing Manager
Serenity Center for Women
Hot Springs, AR
2005 - 2007
- Reviewed appeals processes and assisted in preparing appeal letters when necessary.
- Led the transition to electronic billing systems, significantly reducing paper use and contributing to sustainability goals.
- Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
- Conducted audits on claims submitted by medical billing staff, ensuring compliance with all applicable laws and regulations.
- Oversaw daily activities related to the processing of electronic claims submissions.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
Office Manager
Arkansas Clinic for Women
Hot Springs, Arkansas
2003 - 2005
- Provided training to new hires on office policies and procedures.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained filing system for records, correspondence and other documents.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Interpreted and communicated work procedures and company policies to staff.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
Software Trainer
Data Decisions Group
Little Rock , Arkansas
1999 - 2004
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Monitored training costs and prepared budget reports to justify expenditures.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Facilitated virtual training sessions for clients and company personnel.
- Assisted users with troubleshooting technical issues related to software operations.
- Conducted engaging virtual and in-person training to keep audiences attentive.
- Provided help desk support by responding to user training requests and training questions.
- Instructed users on how to customize settings within their individual system profiles.
- Provided training for software applications to groups of up to 20 people in various Ob/Gyn clinics across the United States.
Administrative Assistant
HealthCore
Dallas, TX
1997 - 1999
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment from customers, vendors and insurance companies using accounting software applications.
- Facilitated communication between different departments within the organization.
- Utilized various software and tools to streamline processes and optimize performance.
Medical Billing Specialist
I Care of Arkansas
Little Rock, AR
1993 - 1997
- Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Handled billing, waivers and claims for private and commercial clients.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Precisely completed appropriate paperwork and system entry regarding claims.
- Developed strong professional rapport with vendors and clients.
- Reconciled codes against services rendered.
- Provided customer service support to patients who had questions about their bills or payments due.
Education
RN Diploma - Nursing
Baptist Health School of Nursing
Little Rock, AR06-2011
Some College (No Degree) - General Studies
Pulaski Technical College
North Little Rock, AR01-2008
Some College (No Degree) - General Studies
University Of Arkansas At Little Rock
Little Rock, AR12-1991
Some College (No Degree) - General Studies
University of Central Arkansas
Conway, AR12-1988
High School Diploma -
Lonoke High School
Lonoke, AR05-1987
Skills
- Conflict resolution
- Customer relationship management
- Time management
- Business administration
- Training and development
- Staff management
- Multitasking Abilities
- Operations support
- Policy enforcement
- Team collaboration and leadership
- Performance metrics
- Quality control assurance
Certification
- Registered Nurse current with Arkansas Board of Nursing
- Pediatric Advanced LIFE Support certification
- Advanced Life Support certification
- NIH stroke Scale certification
- Elite Preceptor Recipient - Baptist Health Little Rock
- DAISY Award
Timeline
Shift Supervisor/ Registered Nurse
Baptist Health Medical Center-Little Rock
12.2011 - Current
Owner/operator ( 4 Separate Businesses)
Self-employed
2000 - Current
Registered Nurse
Arkansas Diagnostic Center
2013 - 2020
Medical Billing Manager
Serenity Center for Women
2005 - 2007
Office Manager
Arkansas Clinic for Women
2003 - 2005
Software Trainer
Data Decisions Group
1999 - 2004
Administrative Assistant
HealthCore
1997 - 1999
Medical Billing Specialist
I Care of Arkansas
1993 - 1997
RN Diploma - Nursing
Baptist Health School of Nursing
Some College (No Degree) - General Studies
Pulaski Technical College
Some College (No Degree) - General Studies
University Of Arkansas At Little Rock
Some College (No Degree) - General Studies
University of Central Arkansas
High School Diploma -
Lonoke High School
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