JOY EVERS
Enterprise,AL
Summary
Highly knowledgeable, licensed Real Estate Broker and Sales Professional with more than 11 years of experience in high-volume real estate operations and property management. Eighteen years of Customer Service and Senior Management experience in small business and corporate settings. Extensive record of initiative and leadership resulting in measurable contributions to company profitability, productivity, efficiency, and strategic objectives. Strong communication and organizational skills, proven ability to work collaboratively with multidisciplinary teams, and talent for managing key accounts. Have worked in the finance services industry for over 18 years in various roles from sales, to research, reconciling and processing high volume, high dollar agent commission payments for different insurance and investment carriers. Detail-oriented Realtor excels in real estate sales and brings knowledge of insurance and financing processes. Skilled in leveraging client services talent and company branding to increase profitability. Offers top-notch leadership and multitasking abilities for driving results in fast-paced environments. Licensed in Tennessee, Alabama and Kentucky.
Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Licensed Real Estate Broker and Property Manager
Veterans Realty Services And Property Management
CLARKSVILLE, TN
01.2017 - 07.2023
- Licensed Real Estate Broker and Property Manager in Tennessee with over ten years of experience
- Licensed Real Estate agent in Kentucky with over three years of experience
- Marketed and listed properties, prepared and executed paperwork, conducted and scheduled showings and open houses for clients
- In addition, to advising and assisting clients in buying or selling properties
- Conducted move-in and move out inspections for rental properties, drafted lease agreements and collected fees from tenants and property owners
- Met with prospective tenants, showed them available properties, and assessed their applications in accordance with anti-discrimination laws.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Arranged for inspections and surveys of sold properties.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Established and developed real estate agency, driving recruitment, and operational growth.
- Utilized online marketing platforms to promote real estate services and generate leads.
Residential and Commercial Site Inspector
United Field Chase
Boca Raton, FL
01.2017 - 01.2022
- Conducted commercial site inspections for lenders to ensure it is safe, secure, and compliant with building codes and regulations
- Provided objective visual and operational analysis of new businesses to payments processing providers to assess operational status and legitimacy of merchant accounts applicants.
- Performed commercial and residential collateral inspections of customers with loans in default.
- Made and submitted reports detailing finding and any actions taken.
Licensed Real Estate Agent
Benchmark Realty LLC
NASHVILLE, TN
01.2015 - 01.2017
- Licensed Real Estate Affiliate Broker in Tennessee
- Marketed and listed properties, prepared and executed paperwork, conducted and scheduled showings and open houses for clients
- In addition, to advising and assisting clients in buying, selling or renting properties.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Licensed Residential Real Estate Agent
Reliant Realty Services
CLARKSVILLE, TN
01.2012 - 01.2015
- Licensed Real Estate Affiliate Broker in Tennessee
- Marketed and listed properties, prepared and executed paperwork, conducted and scheduled showings and open houses for clients
- In addition, to advising and assisting clients in buying, selling or renting properties.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Prepared and presented contracts and other legal documents to clients.
Operations Manager, Customer Experience
FWH & Associates, Inc
MELBOURNE, FL
01.2006 - 01.2012
- Operations Manager and Agency Delegate for the 5th largest Blue Cross Blue Shield of FL independent insurance agency in the Central Region
- Researched, reconciled and processed high volume, high dollar agent commission payments for different insurance and investment carriers such as Blue Cross Blue Shield, Transamerica, Humana, Aetna, Lincoln Financial Group, Prudential and Pacific Life
- Responded to agent inquiries, resolved pending, hold and chargeback disputes
- Verified when deposits were received and reconciled against compensation data for multiple carriers.
- Ensured agent commission payments and statements were accurately processed in a timely manner to prevent non-compliance with auditors and regulatory authorities.
- Processed payroll for agents in 12 satellite agencies, handled accounts payable/receivable, and prepared quarterly tax forms
- Conduct year-end closing functions and complete corporate income tax forms
- Assembled and presented consolidated financial statements and relevant efficiency reports including ad hoc reporting
- Provide day-to-day financial reporting and general ledger accounting
- Recruited, processed contracts, and conducted training for new insurance agents
- Handled customer complaints and insurance claims as needed.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Assistant Manager/Senior Customer Service Representative
Southern Capital Finance
MELBOURNE, FL
01.2005 - 01.2006
- Managed over 100 customer calls per day, processed new auto loans, collected payments for existing loans, conducted cold calling and collection of past due accounts.
- Recruited, interviewed, and trained new collection agents.
- Processed payroll and handled accounts payable and receivable.
- Made hiring recommendations to increase company's productivity and profitability with quality workers. Increased collection revenue by 20%.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Senior Router / Customer Service Representative
Appliance Direct
MELBOURNE, FL
01.2004 - 01.2005
- Routed and scheduled appliance deliveries for all three stores, addressed customer's delivery complaints as needed and provided high-quality customer service to customers.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Partnered with representatives from different carriers to arrange materials shipments.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Conducted research to address shipping errors and packaging mistakes.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Customer Service Representative/Data Entry Specialist
Snelling Personnel Services
Melbourne, FL
01.2002 - 01.2004
- Conducted data entry, mail sorting, filing, phone answering service and other clerical duties
- Handled outgoing and incoming calls in high paced, call center setting.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associates of Arts - Business Administration
Brevard Community College
Palm Bay, FL 08.2007 - 05.2009
High School Diploma -
American Military Academy
Guaynabo, Puerto Rico 08.1997 - 05.2000
Skills
Real Estate
undefinedProfessional Credentials
- Tennessee Real Estate Broker's License
- Kentucky Affiliate Broker License
- National Association of Realtors e-Pro Certification
- National Association of Realtors Pricing Strategy Advisor Certification
- National Association of Realtors Commitment to Excellence Endorsement
- Daughters of the American Revolution Patriotism Award Medal
Training
National Association of Realtors e-Pro Certification - June 16, 2020 Res.net Certified Real Estate Agent - May 23, 2018- Agent ID: 330220 Pricing Strategy Advisor Certification - June 3, 2020 National Association of Realtor Member ID 768506736 - November 1, 2012 Tennessee Broker License - May 11, 2020 Kentucky Affiliate Broker License - December 1, 2021
Affiliations
National Association of Realtors,, 2012
Kentucky Association of Realtors, 2021
Daughters of the American Revolution, 2000
Certification
Res.net Certified Real Estate Agent
Timeline
Certified Draw Inspector
01-2022
Kentucky Affiliate Broker License
12-2021
Pricing Strategy Advisor Certification
06-2020
Tennessee Real Estate Broker License
05-2020
Res.net Certified Real Estate Agent
05-2018
Licensed Real Estate Broker and Property Manager
Veterans Realty Services And Property Management
01.2017 - 07.2023
Residential and Commercial Site Inspector
United Field Chase
01.2017 - 01.2022
Licensed Real Estate Agent
Benchmark Realty LLC
01.2015 - 01.2017
Licensed Residential Real Estate Agent
Reliant Realty Services
01.2012 - 01.2015
Associates of Arts - Business Administration
Brevard Community College
08.2007 - 05.2009
Operations Manager, Customer Experience
FWH & Associates, Inc
01.2006 - 01.2012
Assistant Manager/Senior Customer Service Representative
Southern Capital Finance
01.2005 - 01.2006
Senior Router / Customer Service Representative
Appliance Direct
01.2004 - 01.2005
Customer Service Representative/Data Entry Specialist
Snelling Personnel Services
01.2002 - 01.2004
High School Diploma -
American Military Academy
08.1997 - 05.2000
E-Pro Realtor Certification
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