Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
JOY FETCHENHIER

JOY FETCHENHIER

ROCHESTER,MN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Assistant Manager

Kohls Department Store
ROCHESTER, MN
08.2010 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Supervisor

Kohls Department Store
Owatonna, MN
08.2006 - 08.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Department Manager

Kohls Department Store
Mankato, MN
08.2002 - 08.2006
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Education

Associates - Business Management

Rasmussen College
Mankato, MN
08.2001 - 12.2003

Skills

Strategic planning

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Timeline

Assistant Manager

Kohls Department Store
08.2010 - Current

Supervisor

Kohls Department Store
08.2006 - 08.2010

Department Manager

Kohls Department Store
08.2002 - 08.2006

Associates - Business Management

Rasmussen College
08.2001 - 12.2003

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JOY FETCHENHIER