Joy Church

• Improved business direction through prioritizing customer feedback
• Completed daily documents and invoices, ensuring quality and accuracy.
• Maintained account accuracy by reviewing and reconciling checks on monthly basis
• Communicated with customers to identify and resolve outstanding payments
• Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
• Handled cash and deposits using proper accounting procedures and documentation
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Monitored security and handled incidents calmly.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Greeted customers entering airport to ascertain what each customer needed
• Asked open-ended questions to assess customer needs
• Explained use of safety equipment and answered passengers' questions
• Supervised unaccompanied minors from arrivals to departing flights
• Determined special assistance needs of passengers
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
• Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.

• Greeted numerous visitors, vendors and interview candidates
• Assisted with generating invoices for business license annual fees, collected payments for business license, and building permits
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
• Assessed urgency and priorities before accepting or declining appointments and meetings with City Manager
• Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance
• Worked directly with Mayor, City Manager and Chief of Police to ensure proper procedures for performed for each department

• Applied data entry knowledge and communication skills to resolve indecipherable or garbled messages.
• Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
• Maintained Military records through processing sequence.
• Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
• Generated targeted correspondence to accompany transmission of outgoing document packages.
• Prepared documents for projects in accordance with project manager, team or client specifications.
• Maintained document control system including work instructions, procedures and associated databases.
• Handled 45 calls per day to address customer inquiries and concerns

Closed average of 4 new sales per week

• Evaluated leads obtained through direct referrals, lead databases and cold calling.
• Prepared billing correspondence and maintained database to organize billing information.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Conducted research on insurance packages and investment options to generate client recommendations.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Upsold additional products and services after identifying customer needs and requirements.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.