Summary
Work History
Education
Skills
Timeline
Generic
JOY FORDHAM

JOY FORDHAM

Evans,Ga

Summary

Dynamic and detail-oriented professional with a robust background in operations, administration, dispatching, customer service, and hands-on technical roles. Recognized for exceptional leadership and effective communication skills, consistently resolving conflicts and enhancing efficiency in fast-paced environments. Proficient in team management and workflow coordination, dedicated to delivering high-quality service that drives company growth and success. Committed to fostering a collaborative atmosphere that empowers teams to achieve peak performance.

Work History

Tile Installer

CSRA FLOORING AND REMODELING
Evans, Georgia
  • Measure and cut tiles to fit around obstacles and into odd spaces
  • Prepare surfaces for tile installation by cleaning, leveling, and smoothing
  • Apply adhesive to surfaces and lay tiles in a pattern
  • Align tiles and straighten them with straightedges, levels, and squares
  • Grout tiles and clean surfaces to remove excess grout and adhesive
  • Inspect and repair tiles as needed
  • Communicate with clients to understand their needs and preferences for new construction and residential remodels

Dispatcher/Administrative Assistant

AVRETT PLUMBING
Augusta, Georgia
  • Answer all incoming calls including after hours and dispatch to appropriate technician
  • Create detailed work orders
  • Invoice all work orders
  • Kept up with the service email to ensure all communications were answered properly
  • Accounts payable and assisted with collections
  • Tracked technicians using GPS and maintained communication throughout each job
  • Communicate with 3rd party vendors/Property managers
  • Prepared Proposal / quotes
  • Research and order parts when needed on jobs
  • Call in emergency locates, obtain required license and set up inspections when needed
  • Made sure all vehicles, equipment and trailers had correct tags, stickers and newly updated insurance cards

Shift Leader

DIABLO'S SOUTHWESTERN GRILL
North Augusta, South Carolina
  • Perform leadership role
  • Management and organization tasks to train team members
  • Resolve all customer issues and managing conflict
  • Adhering to company policies on health, safety and employment standards
  • Balance cash drawers and prepared cash deposits

Site Manager/ GM

LULU'S EXPRESS CAR WASH
Edgefield, South Carolina
  • Collaborated with team to ensure supplies and parts were properly managed and replenished.
  • Created flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance.
  • Worked closely with technical support teams to address and resolve operational challenges.
  • Balance cash drawers and pay stations then prepared bank deposits.
  • Inspect and repair equipment when needed to ensure everything is in great working order.
  • Recruit and train new team members to ensure the site was fully staffed with top talent.
  • Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers.
  • Managed and resolved damage claims, ensuring swift and fair resolutions.
  • Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership.
  • Maintained a site that was consistently in 'show-ready' condition, ensuring every customer's experience was exceptional

Office Manager

SOUTHSIDE NEW & USED TIRES
Augusta, Georgia
  • Managed daily operations and quality checks
  • Accounts payable/Accounts receivable and made daily deposits
  • Answered phones
  • Created work orders

Dental Assistant

J. RONALD BENNETT DMD, FAMILY DENTISTRY
Augusta, Georgia
  • Assisted the dentist in clinical procedures and minor operations
  • Aided in patient behavior modifications
  • Performed secondary lab work, dental impressions, made temporary crowns
  • Took panoramic x-rays and digital x-rays
  • Sterilized instruments and set up trays
  • Entered the treatment plans into the computer system Dentrix
  • Answered the phones
  • Scheduled and confirmed patient appointments
  • Monitored patient charts.

A/R Representative

MEDAC
Augusta, Georgia
  • Responsible for billing patients Insurance policies
  • Collecting and monitoring patient claims for timeliness of payments
  • Invoicing data entry and other A/R duties.

Manager

AUGUSTA'S UNLIMITED CAR WASH
Augusta, Georgia
  • Managed employees and daily operations
  • Performed quality checks
  • Administrative duties
  • Accounts payable, Accounts receivable and deposits
  • Answered the phone and scheduled appointments.

Sales Associate/ Receptionist

DAVIS APPLIANCE
Augusta, Georgia
  • Performed all aspects of clerical functions such as typing, filing, and data entry
  • Responsible for furniture sales and customer service
  • Maintained accurate knowledge of merchandise to better serve our customers
  • Completed all necessary paperwork and computer data entry for sales process to be complete.

Education

General Educational Development Diploma (GED) -

Augusta Technical College
Augusta, Georgia

Augusta Technical College
Augusta, Georgia, GA

Skills

Efficient communicator

Administrative support

Customer and client relations

Critical thinking

Analytical problem-solving

Effective time management

Efficient multitasking

Responsive to evolving challenges

Commitment to professional standards

Trustworthy execution

Problem assessment and resolution

Skilled in tile installation

Proposal writing

Supervising staff

Multi-line telephone systems

Mechanically inclined

Timeline

Tile Installer

CSRA FLOORING AND REMODELING

Dispatcher/Administrative Assistant

AVRETT PLUMBING

Shift Leader

DIABLO'S SOUTHWESTERN GRILL

Site Manager/ GM

LULU'S EXPRESS CAR WASH

Office Manager

SOUTHSIDE NEW & USED TIRES

Dental Assistant

J. RONALD BENNETT DMD, FAMILY DENTISTRY

A/R Representative

MEDAC

Manager

AUGUSTA'S UNLIMITED CAR WASH

Sales Associate/ Receptionist

DAVIS APPLIANCE

General Educational Development Diploma (GED) -

Augusta Technical College

Augusta Technical College

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