Software proficiency skills
Joy Foster
Alvord,TX
Summary
Adept Mental Health Technician with proven expertise in patient safety and exceptional customer service, honed at Medical City Decatur. Skilled in multitasking and problem-solving, ensuring efficient patient care and record-keeping. Demonstrates reliability and the ability to improve operations, fostering positive patient outcomes and workplace efficiency.
Overview
11
11
years of professional experience
Work History
Mental Health Technician
Medical City Decatur
12.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Collected information, forms and signatures from patients to create efficient admissions experience.
- Safeguarded patient data in compliance with HIPAA policies.
- Communicated important information to coworkers
- Performed document filing, scanning, and faxing for clients and doctor.
- Completed preliminary admission paperwork for incoming and outgoing patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Handles attendance reports for census.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Coordinated and maintained referral sources related to patient's needs for follow up services
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated positive behavior regarding professionalism, communication, values, patient care, judgement, honest and reliability.
- Displays respect for patient's integrity, patient's information and patient's rights.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Assists with maintaining the cleanliness of the unit.
- Reports any work orders that are need to the proper departments.
- Assist and maintains patients' activity outside of group therapy.
- Demonstrates the ability to maintain a safe environment.
- Supported office staff and operational requirements with administrative tasks.
- Documented latest information in computer system and printed paperwork.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Pathways Intensive Out Patient therapy department.
- Organized paperwork for doctors, nurses, and patients.
- Stored and retrieved permanent records on daily basis.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate therapist.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Attended in-house trainings and continuing education classes.
- Checked patient insurance, demographic, and health history to keep information current.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Mental Health Technician
Wise Health System
08.2013 - 12.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Collected information, forms and signatures from patients to create efficient admissions experience.
- Safeguarded patient data in compliance with HIPAA policies.
- Communicated important information to coworkers
- Performed document filing, scanning, and faxing for clients and doctor.
- Completed preliminary admission paperwork for incoming and outgoing patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Handles attendance reports for census.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Coordinated and maintained referral sources related to patient's needs for follow up services
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated positive behavior regarding professionalism, communication, values, patient care, judgement, honest and reliability.
- Displays respect for patient's integrity, patient's information and patient's rights.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Assists with maintaining the cleanliness of the unit.
- Reports any work orders that are need to the proper departments.
- Assist and maintains patients' activity outside of group therapy.
- Demonstrates the ability to maintain a safe environment.
- Supported office staff and operational requirements with administrative tasks.
- Documented latest information in computer system and printed paperwork.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Pathways Intensive Out Patient therapy department.
- Organized paperwork for doctors, nurses, and patients.
- Stored and retrieved permanent records on daily basis.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate therapist.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Attended in-house trainings and continuing education classes.
- Checked patient insurance, demographic, and health history to keep information current.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Boyd ISD
Boyd, TX05-1987
Skills
- Problem-solving abilities
- Multitasking Abilities
- Patient Safety
- Problem-solving aptitude
- Detail-orientated
- Record-keeping
- Reliability
- Excellent customer service skills
- Support patients
- Safety protocols
- CPR and AED
Timeline
Mental Health Technician
Medical City Decatur
12.2023 - Current
Mental Health Technician
Wise Health System
08.2013 - 12.2023
High School Diploma -
Boyd ISD
Certification
- Certified - CPR
- Certified -SAMA Training 1-25-2024-1-25-2025
Software
Basic knowledge of computer hardware
Proficiency in operating systems
Familiarity with productivity software in Microsoft Office
Internet and email proficiency
Understanding of computer security and privacy
Languages
English
Full Professional
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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