Joy Frias
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Move-In Coordinator/Marketing Assistant
Saratoga Retirement Community
02.2020 - Current
- Streamlined the move-in process by coordinating with various departments and ensuring timely completion of tasks.
- Enhanced resident satisfaction by providing personalized assistance during the move-in transition.
- Reduced move-in delays by proactively addressing potential issues and collaborating with maintenance teams.
- Improved communication between residents and property management, fostering positive relationships from the start of tenancy.
- Assisted in marketing efforts for vacant units, resulting in higher occupancy rates and reduced turnover time.
- Organized and maintained comprehensive records of all incoming residents to ensure efficient handover to the management team.
- Collaborated with leasing agents to facilitate seamless transitions for new tenants, improving overall customer experience.
- Ensured compliance with all applicable regulations, keeping accurate documentation of required paperwork for each new tenant.
- Conducted thorough pre-move inspections to identify any necessary repairs or improvements before resident move's.
- Coordinated with external vendors for services such as cleaning and utilities setup, expediting the move-in process for residents.
- Provided exceptional customer service by addressing resident concerns promptly and effectively during their move-in period.
- Supported property management team in achieving occupancy goals through effective coordination of unit turnovers and prompt response to inquiries from prospective tenants.
- Implemented a follow-up system to gather feedback from new residents on their move-in experience, leading to continuous improvement initiatives.
- Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new tenants.
- Contributed to increased resident retention rates by delivering outstanding support throughout the entire move-in process.
- Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon move's.
- Facilitated smooth transitions between outgoing and incoming residents by efficiently coordinating move-out inspections and necessary unit preparations.
- Communicated effectively with owners, residents, and on-site associates.
- Established strong relationships with local moving companies, negotiating preferred rates for residents'' benefit while maintaining high-quality service standards.
- Developed a streamlined checklist system that improved efficiency in preparing units for new occupants.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
ACTIVITY ASSISTANT
CHANNING HOUSE
01.2018 - 10.2023
- Providing meaningful and memorable activities for residents
- Assisting residents to participate in activities and for one on one care
- Assisting care for residents for their everyday needs.
- Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
- Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Established relationships with local businesses, securing donations for special events and programs that enriched the lives of residents.
- Tailored exercise programs to accommodate varying physical capabilities while emphasizing safety precautions, resulting in increased activity levels and improved health outcomes.
- Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Ward Clerk
Saratoga Retirement Community
11.2019 - 02.2020
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Reduced wait times for patients by effectively managing appointment schedules and room assignments.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Collaborated with interdisciplinary teams to coordinate seamless care for all patients on the ward unit.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Front Desk Receptionist
THE FORUM
12.2018 - 03.2019
- Engaging with residents and staff with helping their needs and provide great customer service to reaching their needs
- Assisting with documents that the residents inquire as well as helping with transportation requests, we assist our transportation team
- Placing work orders for residents, making sure the work order that the resident request is done in a timely manner and making a follow up
- Assisting with resident and visitors to make sure they are comfortable and to answer any questions that they provide
- Directing potential clients that come to the Forum to inquire about housing whether it is a walk -in over the phone, we assist our sales and marketing team
- Booking our guest rooms or certain rooms for meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
ACTIVITY ASSISTANT
THE FORUM
01.2015 - 01.2017
- Engaging with residents in skilled nursing and assisted living by providing fun and mind enhancing activities
- Event planning for social events that our residents can enjoy at The Forum as well as serving their needs
- Coordinating different and new activities as well as designing the monthly calendar
- Taking part in the role of food and beverage as I help serve the residents during our social events
- Providing care with one on one interaction as well as implementing assessments for new admissions
- We include independent living as part as our activities to help volunteer and we also provide an independent living volunteer appreciation that we organize.
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
- Boosted social interaction among residents through the organization of group events and outings.
- Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
- Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.
- Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Coordinated volunteer involvement in activities, increasing community connections and fostering positive experiences for all involved parties.
SUPERVISOR
VICTORIA'S SECRET
03.2011 - 01.2016
- Reinforce a customer first culture in a fast-paced retail environment by providing a welcoming environment and ensuring that a customer is always satisfied
- Merchandising products with a working knowledge of current trends in order to adequately communicate and answer customer inquiries
- Proven ability to describe merchandise and explain use, operation, and care of merchandise to customers
- Well versed in money handling procedures for opening and closing shifts as well as overnight operations
- Duties include counting large sums of money, coupons, balancing cash drawers, and making deposits
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and instruct staff on how to handle difficult and complicated sales.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
ADMINISTRATIVE ASSISTANT
DR. DONALD YARBRO, M.D. - RADIOLOGIST
06.2010 - 08.2011
- Provided administrative support for a private practice doctor in areas of calendar management and document preparation
- Assisted doctor by accurately and courteously taking messages, set up appointments, and handled all mailing
- Became familiar with X-Ray film and how to properly file patient records for future use.
Education
Bachelor of Science - Healthcare Coordination
Arizona State University
Tempe, AZ05.2025
Associate of Science - Liberal Arts And Sciences
DE ANZA COMMUNITY COLLEGE
Cupertino, CA07.2023
High School Diploma -
INDEPENDENCE HIGH SCHOOL
06.2008
Skills
- Organization and Time Management
- Good Telephone Etiquette
- Critical Thinking
- Clerical Support
- Self-Directed
- Task Prioritization
- Team building
- Flexible and Adaptable
- PPE use
- Excellent Communication
- Decision-Making
Timeline
Move-In Coordinator/Marketing Assistant
Saratoga Retirement Community
02.2020 - Current
Ward Clerk
Saratoga Retirement Community
11.2019 - 02.2020
Front Desk Receptionist
THE FORUM
12.2018 - 03.2019
ACTIVITY ASSISTANT
CHANNING HOUSE
01.2018 - 10.2023
ACTIVITY ASSISTANT
THE FORUM
01.2015 - 01.2017
SUPERVISOR
VICTORIA'S SECRET
03.2011 - 01.2016
ADMINISTRATIVE ASSISTANT
DR. DONALD YARBRO, M.D. - RADIOLOGIST
06.2010 - 08.2011
Bachelor of Science - Healthcare Coordination
Arizona State University
Associate of Science - Liberal Arts And Sciences
DE ANZA COMMUNITY COLLEGE
High School Diploma -
INDEPENDENCE HIGH SCHOOL
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