Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Frias

San Jose,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Move-In Coordinator/Marketing Assistant

Saratoga Retirement Community
02.2020 - Current
  • Streamlined the move-in process by coordinating with various departments and ensuring timely completion of tasks.
  • Enhanced resident satisfaction by providing personalized assistance during the move-in transition.
  • Reduced move-in delays by proactively addressing potential issues and collaborating with maintenance teams.
  • Improved communication between residents and property management, fostering positive relationships from the start of tenancy.
  • Assisted in marketing efforts for vacant units, resulting in higher occupancy rates and reduced turnover time.
  • Organized and maintained comprehensive records of all incoming residents to ensure efficient handover to the management team.
  • Collaborated with leasing agents to facilitate seamless transitions for new tenants, improving overall customer experience.
  • Ensured compliance with all applicable regulations, keeping accurate documentation of required paperwork for each new tenant.
  • Conducted thorough pre-move inspections to identify any necessary repairs or improvements before resident move's.
  • Coordinated with external vendors for services such as cleaning and utilities setup, expediting the move-in process for residents.
  • Provided exceptional customer service by addressing resident concerns promptly and effectively during their move-in period.
  • Supported property management team in achieving occupancy goals through effective coordination of unit turnovers and prompt response to inquiries from prospective tenants.
  • Implemented a follow-up system to gather feedback from new residents on their move-in experience, leading to continuous improvement initiatives.
  • Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new tenants.
  • Contributed to increased resident retention rates by delivering outstanding support throughout the entire move-in process.
  • Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon move's.
  • Facilitated smooth transitions between outgoing and incoming residents by efficiently coordinating move-out inspections and necessary unit preparations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Established strong relationships with local moving companies, negotiating preferred rates for residents'' benefit while maintaining high-quality service standards.
  • Developed a streamlined checklist system that improved efficiency in preparing units for new occupants.
  • Handled day-to-day shipping and receiving overseeing more than 20 packages per day.

ACTIVITY ASSISTANT

CHANNING HOUSE
01.2018 - 10.2023
  • Providing meaningful and memorable activities for residents
  • Assisting residents to participate in activities and for one on one care
  • Assisting care for residents for their everyday needs.
  • Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
  • Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Established relationships with local businesses, securing donations for special events and programs that enriched the lives of residents.
  • Tailored exercise programs to accommodate varying physical capabilities while emphasizing safety precautions, resulting in increased activity levels and improved health outcomes.
  • Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.

Ward Clerk

Saratoga Retirement Community
11.2019 - 02.2020
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Reduced wait times for patients by effectively managing appointment schedules and room assignments.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Collaborated with interdisciplinary teams to coordinate seamless care for all patients on the ward unit.
  • Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Front Desk Receptionist

THE FORUM
12.2018 - 03.2019
  • Engaging with residents and staff with helping their needs and provide great customer service to reaching their needs
  • Assisting with documents that the residents inquire as well as helping with transportation requests, we assist our transportation team
  • Placing work orders for residents, making sure the work order that the resident request is done in a timely manner and making a follow up
  • Assisting with resident and visitors to make sure they are comfortable and to answer any questions that they provide
  • Directing potential clients that come to the Forum to inquire about housing whether it is a walk -in over the phone, we assist our sales and marketing team
  • Booking our guest rooms or certain rooms for meetings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

ACTIVITY ASSISTANT

THE FORUM
01.2015 - 01.2017
  • Engaging with residents in skilled nursing and assisted living by providing fun and mind enhancing activities
  • Event planning for social events that our residents can enjoy at The Forum as well as serving their needs
  • Coordinating different and new activities as well as designing the monthly calendar
  • Taking part in the role of food and beverage as I help serve the residents during our social events
  • Providing care with one on one interaction as well as implementing assessments for new admissions
  • We include independent living as part as our activities to help volunteer and we also provide an independent living volunteer appreciation that we organize.
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
  • Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.
  • Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Coordinated volunteer involvement in activities, increasing community connections and fostering positive experiences for all involved parties.

SUPERVISOR

VICTORIA'S SECRET
03.2011 - 01.2016
  • Reinforce a customer first culture in a fast-paced retail environment by providing a welcoming environment and ensuring that a customer is always satisfied
  • Merchandising products with a working knowledge of current trends in order to adequately communicate and answer customer inquiries
  • Proven ability to describe merchandise and explain use, operation, and care of merchandise to customers
  • Well versed in money handling procedures for opening and closing shifts as well as overnight operations
  • Duties include counting large sums of money, coupons, balancing cash drawers, and making deposits
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and instruct staff on how to handle difficult and complicated sales.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

ADMINISTRATIVE ASSISTANT

DR. DONALD YARBRO, M.D. - RADIOLOGIST
06.2010 - 08.2011
  • Provided administrative support for a private practice doctor in areas of calendar management and document preparation
  • Assisted doctor by accurately and courteously taking messages, set up appointments, and handled all mailing
  • Became familiar with X-Ray film and how to properly file patient records for future use.

Education

Bachelor of Science - Healthcare Coordination

Arizona State University
Tempe, AZ
05.2025

Associate of Science - Liberal Arts And Sciences

DE ANZA COMMUNITY COLLEGE
Cupertino, CA
07.2023

High School Diploma -

INDEPENDENCE HIGH SCHOOL
06.2008

Skills

  • Organization and Time Management
  • Good Telephone Etiquette
  • Critical Thinking
  • Clerical Support
  • Self-Directed
  • Task Prioritization
  • Team building
  • Flexible and Adaptable
  • PPE use
  • Excellent Communication
  • Decision-Making

Timeline

Move-In Coordinator/Marketing Assistant

Saratoga Retirement Community
02.2020 - Current

Ward Clerk

Saratoga Retirement Community
11.2019 - 02.2020

Front Desk Receptionist

THE FORUM
12.2018 - 03.2019

ACTIVITY ASSISTANT

CHANNING HOUSE
01.2018 - 10.2023

ACTIVITY ASSISTANT

THE FORUM
01.2015 - 01.2017

SUPERVISOR

VICTORIA'S SECRET
03.2011 - 01.2016

ADMINISTRATIVE ASSISTANT

DR. DONALD YARBRO, M.D. - RADIOLOGIST
06.2010 - 08.2011

Bachelor of Science - Healthcare Coordination

Arizona State University

Associate of Science - Liberal Arts And Sciences

DE ANZA COMMUNITY COLLEGE

High School Diploma -

INDEPENDENCE HIGH SCHOOL
Joy Frias