Summary
Overview
Work History
Skills
Timeline
Generic

JOY FUJIHIRA

BELLEVUE,WA

Summary

Proven expertise in customer service and data entry, demonstrated through impactful roles at United Airlines. Excelled in resolving high-stress disputes and enhancing customer loyalty through empathetic engagement and critical thinking. Achieved notable increases in satisfaction and repeat business by leveraging active listening and efficient problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

39
39
years of professional experience

Work History

Customer Service Representative

United Airlines
07.1997 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Reservation Sales Representative

United Airlines
03.1984 - 07.1997
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Contributed to the development of promotional materials highlighting special offers for increased bookings.
  • Stayed current on industry trends and market conditions affecting hotel bookings, adjusting strategies as needed for maximum success.
  • Resolved customer issues promptly, resulting in higher levels of satisfaction and loyalty.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

United Airlines
07.1997 - 09.2022

Reservation Sales Representative

United Airlines
03.1984 - 07.1997
JOY FUJIHIRA