Joy Galliher
General Manager/ Hospitality
Indianapolis,IN
Summary
Dynamic General Manager with a proven track record at Dora Hospitality, excelling in operations management and team leadership. Spearheaded strategies that drove year-over-year business growth while enhancing customer satisfaction. Skilled in P&L management and fostering strong vendor relationships, I prioritize employee development and effective communication to achieve organizational success. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
6
6
years of professional experience
Work History
Operations Manager
Dora Hospitality/Holiday Inn Express
08.2022 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Dora Hospitality/Holiday Inn Express
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Operations Manager
Candlewood Suites Hotel
Bismarck, ND
01.2022 - 08.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Executive Housekeeper
Candlewood Suites Hotel
Bismarck, ND
07.2019 - 08.2020
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Streamlined weekly cleaning schedule for [Number] employees.
Education
GED -
Taft High School
Cincinnati, OH1996
Skills
- Team-Building
- Microsoft SharePoint
- Problem Anticipation and Resolution
- Management Team Leadership
- Microsoft Excel
- Financial Forecasting
- Microsoft Office
- Onboarding and Orientation
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Staff training/development
Staff supervision
Goal setting
Employee scheduling
Verbal and written communication
Administrative skills
P&L management
Team training and development
Motivation
Schedule management
Staff motivation
Labor cost controls
Timeline
General Manager
Dora Hospitality/Holiday Inn Express
10.2023 - Current
Operations Manager
Dora Hospitality/Holiday Inn Express
08.2022 - 10.2023
Operations Manager
Candlewood Suites Hotel
01.2022 - 08.2022
Executive Housekeeper
Candlewood Suites Hotel
07.2019 - 08.2020
GED -
Taft High School
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