Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Garcia

Peoria,United States

Summary

Motivated professional with a proven track record of embracing challenges and delivering results. Demonstrates strong work ethic and adaptability in dynamic environments. Skilled in independent work and rapid skill acquisition. Experienced in managing teams and fostering positive interpersonal relationships.

Overview

27
27
years of professional experience

Work History

Experience Manager

Best Buy
Bloomington, IL
05.2024 - Current
  • Oversee store leadership responsibilities, managing resources to optimize efficiency, and deliver an outstanding customer experience.
  • Guide and direct store leaders in engaging the team, optimizing performance metrics, to achieve OKR expectations
  • Foster individual and professional development of employees through check-ins, quarterly conversations, and support resources
  • Analyze KPIs to identify gaps in the business, and work with the leadership in action planning to improve the performance of individuals and team through coaching and recognition
  • Manage and deploy labor based on business needs, course-correcting as needed
  • Manage the hiring and onboarding, keeping a pulse on where we are based on current business needs, and anticipating future needs based on upcoming drive times and availabilities.

Temporary Experience Manager

Best Buy Inc
Peoria, IL
11.2023 - 05.2024
  • Provide guidance and support to team members regarding customer service processes and procedures.
  • Resolve escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
  • Conduct quarterly conversations and check ins to provide feedback and development opportunities for continued growth.
  • Support sales team leaders to drive growth and development.
  • Prevent shrink losses by researching discrepancies and correcting behaviors that led to the cause.
  • Conduct assessments to determine skill and process gaps, in support of OIO improvement.
  • Provide coaching and mentorship for team to help them meet their goals
  • Labor management and deployment through effective scheduling
  • Current Operations Specialty Coach, supporting micro market 438

Product Flow/Experience Supervisor

Best Buy
, IL
07.2015 - 11.2023
  • Directed and supervised team of 15+ in product flow and merchandising tasks
  • Recruited, hired, trained, mentored, coached, and evaluated team as necessary.
  • Maintained accurate and up-to-date inventory records.
  • Trained and developed staff on proper receiving, processing and stocking procedures.
  • Implemented on-the-job training activities to cross-train employees on various tasks to create efficiency
  • Conducted quarterly conversations and check ins to provide feedback and development opportunities for the team.
  • Participated in Specialty Coach program, assisting other stores with training and physical inventories.

Brand Manager

Bath and Body Works, Limited Brands
Peoria, IL
12.2014 - 07.2015
  • Coached and trained team to create fun and personalized customer experience, resulting in profitability.
  • Prepared and led monthly floor sets, directing the team on correct product placement, and backstock organization
  • Conducted check ins and development conversations with team to create efficiency and opportunities for growth.
  • Managed labor and scheduling alongside store manager.
  • Organized and led yearly physical inventory.

Inventory Supervisor

Best Buy
Peoria, IL
05.2012 - 11.2014
  • Supervised inventory team in truck performance, shipping and receiving processes, and inventory accuracy, in an effort to maintain profitability on the back end and maintain organization.
  • Coached merchandising team around planogram completion, downstocking, clean and bright tasking, and display experience based on SEA results and store walks, with the customer experience as the driver.
  • Held position of Specialty Coach, and trained multiple Inventory Supervisors across the market on the position, and their responsibilities. Provided continuing support and mentorship.
  • Networked and shared best practices with other Operations leaders throughout the district regularly to help with growth and training.

Operations Supervisor

Best Buy
Peoria, IL
03.2008 - 05.2012
  • Supervised the front end team, coaching to correct behaviors at customer service and front lanes.
  • Oversaw Admin office processes, validating transactional reports, cash management reporting and processing.
  • Assisted with interviewing and hiring, as well as training on employee file maintenance.
  • Set goals and coached team on offering branded payments, magazine subscriptions, product replacement and service plans, and other profit levers, driving customer retention and loyalty.
  • Trained team on transitions of new POS and order systems
  • Held position of Specialty Coach, and trained other Operations supervisors across the district. Provided continued support and mentorship.

Administrative Senior

Best Buy
Peoria, IL
01.2001 - 03.2008
  • Responsible for all cash management reporting, ensuring register accuracy and coaching to behaviors regarding transaction processing
  • Daily reviewing, researching, and documenting transactional reports from previous day, partnering with management on any issues.
  • Managed all record retention.
  • Processed all time edits and kept accurate time sheet for all employees, also processing payroll every Sunday. Coached employees around importance of using the time clock.
  • Set up interviews for hiring, and maintained the employee files, ensuring completion and accuracy.
  • Excelled at green screens and researching through them.

Customer Service Senior

Best Buy
Peoria, IL
01.2000 - 01.2001
  • Coached team on offering branded payments, magazine subscriptions, product replacement and service plans to meet set goals.
  • Assisted with Administrative senior duties as backup
  • Processed complex transactions, returns, exchanges, credit applications at customer service.

Cashier

Best Buy
Peoria, IL
11.1998 - 01.2000
  • Worked with customers at the front lanes and customer service to provide solutions they needed.
  • Offered branded payments, and other profit levers to help create customer loyalty and profitability.

Education

General Studies

Illinois Central College
East Peoria, IL

Skills

  • Customer experience management
  • Multitasking
  • Time management
  • Self-motivation
  • Problem solving
  • Teamwork and collaboration
  • Task prioritization
  • Decision making
  • Training and development
  • Hiring and interviewing
  • Employee training
  • Inventory management
  • Process improvement

Timeline

Experience Manager

Best Buy
05.2024 - Current

Temporary Experience Manager

Best Buy Inc
11.2023 - 05.2024

Product Flow/Experience Supervisor

Best Buy
07.2015 - 11.2023

Brand Manager

Bath and Body Works, Limited Brands
12.2014 - 07.2015

Inventory Supervisor

Best Buy
05.2012 - 11.2014

Operations Supervisor

Best Buy
03.2008 - 05.2012

Administrative Senior

Best Buy
01.2001 - 03.2008

Customer Service Senior

Best Buy
01.2000 - 01.2001

Cashier

Best Buy
11.1998 - 01.2000

General Studies

Illinois Central College

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