Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
References
Timeline
Generic

Joy Gerhart

Gretna,LA

Summary

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Bangkok Thai Restaurant
New Orleans, LA
10.2023 - Current
  • Oversaw daily operations of restaurant, encompassing scheduling, budgeting, and inventory management.
  • Resolved conflicts among employees in an effective manner.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Assisted with kitchen preparation during peak times as needed.

Server

Singha Thai Cafe
Slidell, LA
11.2023 - 04.2025
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.

Server Manager

K-town BBQ
Gretna, LA
10.2023 - 02.2025
  • Managed server deployments and configurations, including hardware and software upgrades.
  • Monitored system performance to ensure optimal operation of servers.
  • Ensured that all servers were compliant with industry regulations relating to security protocols.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Collected cash sales from employees to properly tip each server after shift.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Trained new IT staff on server management best practices and procedures.

Administrative Assistant

Hyatt regency New orleans
New Orleans, LA
09.2022 - 09.2023
  • Supervised daily cleaning of the kitchen area to maintain a sanitary environment.
  • Provided training to new employees on safe food handling procedures.
  • Prepared weekly reports on the status of all kitchen operations.
  • Organized monthly staff meetings for updates on changes in policies or procedures.
  • Ordered necessary supplies for smooth functioning of the kitchen operations.
  • Tracked food costs and waste to maximize profitability of menu items.
  • Performed regular checks of refrigerator temperatures to prevent spoilage.
  • Resolved customer complaints in a timely manner.
  • Coordinated with vendors to obtain necessary supplies at competitive prices.
  • Managed daily operations of the kitchen including scheduling shifts for staff.

Server

banana blossom
Gretna, LA
05.2014 - 05.2022
  • Supervised diverse team of over 20 FOH and BOH restaurant staff while managing dining room, bar, and administrative tasks.
  • Managed food, supplies, and beverage ordering along with inventory control and stockroom audits.
  • Ensured compliance with Occupational Safety and Health Act and local health codes to maintain safety standards.
  • Guaranteed food quality and customer satisfaction by auditing menu items and service performance.
  • Created a superb dining experience for families and couples through attentive service.
  • Coordinated monthly employee schedules to optimize staffing levels.

Education

BBA - Marketing

Chandrakasem University
Thailand
05-2005

Skills

  • Inventory management and budgeting
  • Staff scheduling
  • Customer service and conflict resolution
  • Health regulations compliance

Affiliations

  • I love cooking and spending more time in the garden. going out enjoy my day off at local restaurants with close friends.

Languages

English
Professional
Thai
Native/ Bilingual

Certification

ISO/IEC 17025

ISO/IEC 17020

Internal Audit Execution

Root Cause Analysis and Corrective Action

Document Control Quality Awareness Ethics

Anti- bribery & Integrity

Accomplishments

5 years award working at Hyatt

References

References available upon request.

Timeline

Server

Singha Thai Cafe
11.2023 - 04.2025

Restaurant Manager

Bangkok Thai Restaurant
10.2023 - Current

Server Manager

K-town BBQ
10.2023 - 02.2025

Administrative Assistant

Hyatt regency New orleans
09.2022 - 09.2023

Server

banana blossom
05.2014 - 05.2022

BBA - Marketing

Chandrakasem University

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