Summary
Overview
Work History
Education
Skills
Timeline
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Joy Gonzalez

Eugene,OR

Summary

Experienced in clinical administration with a strong background in electronic filing systems and document management technologies. Proficient in EMR systems and skilled in managing billing and referral processes. Demonstrated ability to multi-task and adapt to changing priorities while maintaining excellent organizational and analytical skills. Authorized to work in the US for any employer.

Overview

33
33
years of professional experience

Work History

Clinical Research Data Coordinator

Willamette Valley Cancer Institute
09.2022 - Current
  • Implemented management protocols that enhanced workflow and increased data accessibility.
  • Oversaw data management processes, improving accuracy of trial results.
  • Facilitated clear communication between principal investigators and study participants for effective trial execution.
  • Monitored adverse events closely, enhancing patient safety in clinical trials.
  • Followed strict inclusion/exclusion criteria for patient eligibility assessments.
  • Coordinated clinical trial activities to support timely completion of studies.
  • Prepared regulatory documents for clinical trial submissions, ensuring adherence to guidelines.
  • Collected and processed lab specimens efficiently, maintaining quality control throughout the study lifecycle.

Central Admissions Coordinator

Avamere
10.2021 - 07.2022
  • Enhanced resident intake efficiency through coordinated admissions processes.
  • Boosted admission rates by developing strong relationships with referral sources.
  • Improved accuracy and compliance by streamlining documentation procedures.
  • Ensured optimal resident placement through collaboration with interdisciplinary teams.
  • Conducted training sessions for staff on admissions protocols and software systems.
  • Oversaw data entry and reporting in admissions management software for tracking.
  • Verified insurance benefits met admission standards as per policy guidelines.
  • Completed essential paperwork for incoming and outgoing patients efficiently.

Admissions Coordinator

Avamere Health Services
12.2019 - 06.2020
  • Assisted in patient admission process based on federal and state laws.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Performed basic clerical duties, including document filing, bookkeeping and faxing.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Documented patient medical information, case histories and insurance details.

Clinical Research Liaison (Eastern NC)

Unified Health
03.2016 - 10.2016
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Collaborated with multiple clinics
  • Established and maintained productive working relationships with physicians to resolve operational difficulties and to promote interdisciplinary, collaborative approach
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Clinical Research Coordinators/Site compliance with established industry standards, company policies and procedures
  • Developed and executed enrollments goals for clinical trial development strategy
  • Evaluated quality problems and performed site visits to identify and resolve issues
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures to ensure site compliance
  • Sorted and contributed to decisions on discarding investigational product
  • Equipped and organized facility to comply with company strategy for online and offline quality controls
  • Supported marketing programs and campaigns with content and messaging to drive demand
  • Managed quality assurance program including on site evaluations, internal audits

Clinical Research Coordinator

intraFUSION GP, LLC
06.2015 - 03.2016
  • Protocol coordination, enrollment, CRF, study visits Phlebotomy, site management
  • Management of Multiple Protocols Home based query reviews out of state sites, CRC Multiple sites, Hazardous Materials, Lab Binders Review
  • Gathered, processed and shipped lab specimens
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Improved ED administration by compiling and analyzing data and identifying areas of improvement
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
  • Ensured safety and well-being of patients
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials

Medical Office Administrator

Rolando Gonzalez M.D., P.A
02.2005 - 12.2012
  • Oversaw all financial transactions and management functions. Strategically managed operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OSHA, payroll and benefits administration and general liability
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
  • Conducted routine facility inspections, identifying areas needing improvement
  • Oversaw office records and maintained strict document control
  • Received, recorded and filed medical payments by check, cash and credit card
  • Managed appointments, registrations and patient relations

Clinical Research Coordinator

Florida Arrhythmia
06.2001 - 02.2005
  • Enrollment of patients in research protocols
  • Surgical Coordination of patients in Research Study IRB Coordination Performed Study visits CRF, Specimen preparation, Medication management Multiple Centers, multiple protocols
  • Collected data and followed research protocols, operations manuals and case report form requirements
  • Followed informed consent processes and maintained records
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets
  • Worked with principal investigator and sponsors to facilitate daily trial activities and ensure compliance with research protocols
  • Gathered, processed and shipped lab specimens
  • Maintained compliance with protocols covering patient care and clinical trial operations
  • Screened patient records, databases and physician referrals to identify prospective candidates for research studies

Office Manager

Dr. George Munoz
05.1999 - 01.2000
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staffing
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Performed billing, collection and reporting functions for office
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation

Surgery Coordinator

Dr. Anthony Alberico Neuroscience Consultants
11.1996 - 05.1999
  • Reviewed medical histories and current information to provide accurate information to surgeons
  • Educated patients about surgeries and provided treatment plan documentation
  • Expertly managed all surgery services, including planning, scheduling and coordination of procedures and procurement of supplies and equipment
  • Verified insurance coverage and obtained pre-authorizations
  • Answered phone calls and messages for Neurosurgery scheduling appointments and handling patient inquiries
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Completed skilled administrative work to support all office staff and operational requirements
  • Organized paperwork such as charts and reports for office and patient needs
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments

Utilization Review Coordinator

Medpartners
06.1992 - 08.1996
  • Surgical Scheduling Inpatient and Outpatient Coordination Discharge Planning Surgical Authorizations Record Management of surgical patients Surgical Supply Coordination Utilization, Inpatient Coordination
  • Outpatient Coordination, Referral Coordination Quality Assurance Discharge Planning
  • Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers
  • Remained knowledgeable in CPT and ICD-9 coding principles, government regulation, protocols and third-party billing rules

Education

-2 - Computer And Information Sciences

Miami Lakes College
Miami, FL

Skills

  • Study Management (10 years)
  • EMR multiple systems
  • Dangerous Goods
  • Medication management
  • Scheduling
  • IRB
  • EDC Remote/on-site
  • Good clinical Practice
  • Medical Billing
  • Phlebotomy
  • Enrollment /Informed Consent
  • Laboratory Procedures
  • Coding
  • Microsoft Excel
  • Epic
  • Patient Document Management
  • Medical Terminology (10 years)
  • Vital Signs (10 years)
  • Windows
  • FDA Audit's
  • HIPAA
  • Medical Records
  • Good clinical practices
  • Electronic data capture
  • Source documentation
  • Adverse event reporting
  • Informed consent
  • Study protocols
  • Patient recruitment
  • Investigational product management
  • Standard operating procedures
  • Clinical trial management
  • Clinical research ethics
  • Specimen handling
  • Medication dispensing
  • Investigator coordination
  • Laboratory results management
  • Case report management
  • Database organization
  • Study monitoring
  • Protocol review
  • Data management
  • Multitasking
  • Patient care coordination
  • Medical terminology
  • Budget management

Timeline

Clinical Research Data Coordinator

Willamette Valley Cancer Institute
09.2022 - Current

Central Admissions Coordinator

Avamere
10.2021 - 07.2022

Admissions Coordinator

Avamere Health Services
12.2019 - 06.2020

Clinical Research Liaison (Eastern NC)

Unified Health
03.2016 - 10.2016

Clinical Research Coordinator

intraFUSION GP, LLC
06.2015 - 03.2016

Medical Office Administrator

Rolando Gonzalez M.D., P.A
02.2005 - 12.2012

Clinical Research Coordinator

Florida Arrhythmia
06.2001 - 02.2005

Office Manager

Dr. George Munoz
05.1999 - 01.2000

Surgery Coordinator

Dr. Anthony Alberico Neuroscience Consultants
11.1996 - 05.1999

Utilization Review Coordinator

Medpartners
06.1992 - 08.1996

-2 - Computer And Information Sciences

Miami Lakes College

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