Joy Gray
Mount Juliet,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive individual looking to transition from homemaker to workforce.
Overview
32
32
years of professional experience
Work History
Administrative Assistant
Unland Dental Center
03.2016 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Accounts Payable and Receivable
- Processed insurance claims
- Gathered and submitted client data for treatment plans.
Accounting Assistant
Family Business
08.2007 - 12.2012
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Coordinated office supply ordering to avail materials for streamlined operations.
Special Education Assistant
Mount Juliet Elementary
08.2009 - 05.2010
- Built trust and rapport with assigned student through positive reinforcement and strong communication skills.
- Gave one-on-one attention to student, while maintaining overall focus on entire group.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to assigned student to enable positive learning outcomes.
Dental Office Manager
Dr. Danny Crockarell
09.1994 - 08.2007
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff of 5.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Administrative Assistant
American Airlines
10.1986 - 12.1993
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Meticulous record keeping of 60+ employee time cards.
Education
High School Diploma -
Middle Tennessee State University
Murfreesboro, TNSkills
- Account Balancing
- Administrative Support
- Customer Relations
- Payroll and Benefits Administration
- Office Management
Timeline
Administrative Assistant
Unland Dental Center
03.2016 - 11.2018
Special Education Assistant
Mount Juliet Elementary
08.2009 - 05.2010
Accounting Assistant
Family Business
08.2007 - 12.2012
Dental Office Manager
Dr. Danny Crockarell
09.1994 - 08.2007
Administrative Assistant
American Airlines
10.1986 - 12.1993
High School Diploma -
Middle Tennessee State University