Joy Greer
Bowling Green
Summary
Detail-oriented and highly organized healthcare administration professional with over 15 years of experience in medical support, credentialing, referrals, and patient scheduling. Demonstrating excellent communication, critical thinking, and problem-solving abilities in fast-paced clinical environments. Proven expertise in managing outpatient authorizations, handling sensitive data, and streamlining patient services. Dedicated to providing quality support and contributing to collaborative care.
Overview
18
18
years of professional experience
Work History
Health System Specialist – Credentialing and Privileging Specialist
US Department of Veterans Affairs
12.2024 - Current
- Collaborated with Human Resources to ensure a smooth onboarding process for new hires requiring credentialing services.
- Ensures accurate data entry and maintenance in VetPro.
- Reviews and escalates credentialing issues; communicates with C&P Manager.
- Researches and interprets standards to ensure compliance.
- Maintains confidentiality and provides high-level support.
- Streamlined credentialing processes by implementing efficient tracking and documentation methods.
- Updated and maintained accurate records in credentialing databases, ensuring timely renewals and verifications.
Advanced Medical Support Assistant (CAMS)
US Department of Veterans Affairs
07.2022 - 12.2024
- Provided expert administrative support in the Endoscopy department.
- Handled patient check-in and clinic flow; scanned and updated health insurance data.
- Coordinated MHV access, appointment scheduling, and backlog reporting.
- Assisted with Veteran registration and clinic operations.
- Reviewed consults, electronic waitlists, and secure messages.
- Coordinated communication between medical staff and veterans, enhancing service delivery and patient satisfaction.
Member Services
Paramount Health Care
01.2021 - 05.2022
- Assisted members via phone and correspondence.
- Ensured HIPAA and audit compliance.
- Processed referrals, applications, and authorizations for Medicaid and Medicare.
- Coordinated appointments and follow-ups, ensuring seamless communication between clients and service providers.
- Managed scheduling operations to optimize resource allocation and improve service delivery.
- Utilized scheduling software to maintain accurate records of appointments and cancellations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Referral Office Liaison
MetroHealth
11.2019 - 01.2021
- Facilitated enrollment and appointment scheduling in EPIC.
- Captured and updated patient demographics and insurance.
- Triaged urgent issues, resolved MyChart support requests.
- Relayed referrals and appointment data using internal systems.
- Facilitated communication between departments to enhance patient care coordination.
- Managed appointment bookings through advanced scheduling software, enhancing operational efficiency.
- Coordinated schedules for multiple departments, ensuring timely availability of resources.
Direct Support Professional
Woodlane Residential Services
08.2007 - 09.2017
- Supervised clients with developmental disabilities.
- Developed service plans and tracked behavioral goals.
- Maintained documentation and managed residents' medical data.
- Assisted with personal care, appointments, and medication management.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for residents.
- Trained new staff on best practices for supporting individuals with diverse needs and preferences.
- Monitored resident progress and reported changes in behavior or health to appropriate staff members.
- Led team meetings to discuss resident care strategies, fostering collaboration among support staff members.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Cleveland Central Catholic High School
Cleveland, OHSkills
- Organizational leadership
- Patient safety
- Healthcare analytics
- Health promotion
- Effective customer communication
- Teamwork and collaboration
Job Related Training
- Unconscious Bias Overview, 07/24/24
- GSA SmartPay Purchase Card Training, 12/18/24
- Crucial Conversations Mastery, 03/06/25
Timeline
Health System Specialist – Credentialing and Privileging Specialist
US Department of Veterans Affairs
12.2024 - Current
Advanced Medical Support Assistant (CAMS)
US Department of Veterans Affairs
07.2022 - 12.2024
Member Services
Paramount Health Care
01.2021 - 05.2022
Referral Office Liaison
MetroHealth
11.2019 - 01.2021
Direct Support Professional
Woodlane Residential Services
08.2007 - 09.2017
High School Diploma -
Cleveland Central Catholic High School
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