Joy Griffin
Jacksonville,FL
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
4
4
years of professional experience
Work History
Account Representative
Maximus
Jacksonville, FL
06.2023 - Current
- Assisted customers with their student loan inquiries, providing accurate and up-to-date information.
- Prepared documents such as promissory notes, disclosure statements, repayment plans and other paperwork required by lenders.
- Monitored payment activities to ensure timely payments were made according to terms of the loan agreement.
- Researched customer complaints regarding billing issues or service problems related to student loans.
- Coordinated with external collection agencies to resolve delinquent accounts or past due amounts owed by borrowers.
- Analyzed financial documents such as tax returns, pay stubs and bank statements submitted by customers.
Customer Service Representative
Solera Holdings Inc.
Jacksonville, FL
08.2021 - 01.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Conducted outbound calls to remind patients of upcoming appointments.
Customer Service Executive
MCI Telecommunications
Jacksonville, FL
12.2019 - 04.2020
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided technical support when necessary to resolve complex problems.
- Responded promptly to emails sent by customers seeking assistance.
- Increased customer satisfaction ratings 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Skills
- Document Management
- Sales proficiency
- Contract negotiation and closing tactics
- Account Reconciliation
- Account Management
- File Management
- Proficient with Sharepoint
- Data logging
Timeline
Account Representative
Maximus
06.2023 - Current
Customer Service Representative
Solera Holdings Inc.
08.2021 - 01.2023
Customer Service Executive
MCI Telecommunications
12.2019 - 04.2020