JOY HARRIS
Columbia
Summary
Customer service professional with extensive experience at Foundever, specializing in claims processing and customer relationship management. Demonstrated problem-solving skills and meticulous attention to detail, resulting in high client satisfaction and loyalty. Proven ability to lead teams and uphold quality standards in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Consultant
Foundever
06.2020 - Current
- Analyzed client insurance needs and provided tailored policy recommendations.
- Educated clients on coverage options and policy terms for informed decisions.
- Collaborated with underwriters to assess risk factors and determine premiums.
- Managed client inquiries and resolved issues regarding claims and policies.
- Educated clients on industry standards, regulations and best practices related to insurance coverage.
Assembly Line Worker
Cardinal Health
03.2015 - 04.2020
- Prepared and packed orders for shipment to clients, pharmacies, and healthcare facilities, ensuring accuracy and timeliness.
- Followed detailed work instructions to assemble components for various medical devices.
- Collaborated with team members to maintain a clean and organized workspace.
- Assembled medical supplies following standard operating procedures and safety guidelines.
- Recognized defective material and reported issues to management.
Team Leader
Burger King
09.2010 - 10.2015
- Supervised team members to ensure efficient restaurant operations.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and ordered supplies as needed.
- Coordinated shift schedules to optimize staff availability and coverage.
- Enforced health and safety standards in food preparation areas.
Education
Diploma -
Lancaster, South Carolina
Lancaster, South CarolinaSkills
- Policy management
- Claims processing
- Customer relationship management
- Quality assurance
- Inventory control
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Exceptional customer service
Certification
- Certified Nursing Assistant
- BLS
Timeline
Insurance Consultant
Foundever
06.2020 - Current
Assembly Line Worker
Cardinal Health
03.2015 - 04.2020
Team Leader
Burger King
09.2010 - 10.2015
Diploma -
Lancaster, South Carolina