Joy Hast
Edmond,OK
Summary
University of Central Oklahoma (UCO) graduate, with Bachelor of Arts in journalism with Public Relations emphasis. Eleven years of writing experience including press releases, newsletters, magazine articles, web-based course content, instructor-led course content and technical writing. Have a Public Trust clearance; expires 2025.
Overview
14
14
years of professional experience
Work History
Technical Writer and Publisher
Arctic Slope Regional Corporation
01.2022 - 12.2023
- Developed detailed technical documents and user guides for software.
- Developed 4 standard operating procedure documents, 3 checklists and 1 technical instruction book.
- Averaged 3 system support modification documents per week.
- Developed effective training materials for new employees, contributing to more efficient onboarding process. Helped onboard 1 employee.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Edited and formatted copy, written my subject matter experts, in order to develop technical documentation.
- Worked within government formatting guidelines to prepare documentation. Stayed abreast of changes to formatting standards and updated documentation accordingly.
- Managed version control and timely updates of documents through effective project tracking and organizational skills.
- Proved successful working within tight deadlines in fast-paced environment.
Technical Writer and Instructional Designer
KeyBridge Technologies Incorporated
03.2015 - 09.2021
- Used three iterations of proprietary course-development software. Learned and adapted quickly to new software applications.
- Developed web-based courses for self-directed learning. Courses incorporated audio, video and graphics for engaging online learning. Completed 5 courses, worked on numerous courses.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments. Materials incorporated audio, video and graphics.
- Wrote quarterly client newsletter. 4 issues per year for 4 years.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Reviewed graphics rendered by colleagues to ensure accuracy of technical aspects. Collaborated to enhance content.
- Voiced narration.
- Participated in team projects, demonstrating ability to work collaboratively and effectively. Developed strong communication and organizational skills through working on group projects.
- Coordinated with subject matter experts to ensure accuracy of technical content in course development projects.
- Evaluated existing course materials, identifying opportunities for enhancement.
ATF Quality Control and Compliance Officer
H&H Shooting Sports
09.2009 - 02.2015
- Developed and taught comprehensive training program to increase employee awareness of compliance requirements and expectations. Taught 10 students per class, 2 classes per month, 4 hours per class.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures to ensure continual compliance with applicable laws. Enforced compliance policies.
- Reviewed all compliance paperwork, recognizing discrepancies and promptly addressing for resolution. Reviewed 1,000 forms per month.
- Developed and maintained databases for tracking compliance activities and documentation. Reviewed compliance violations to determine necessary improvements.
- Developed and implemented corrective action plans for non-compliance issues. Warned violators of infractions and penalties.
- Wrote numerous form letters for customer relations, managed customer memberships and issued invoices.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Championed ethical business practices, instilling sense of corporate social responsibility across all departments.
- Promoted culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Freelance Writer
Top Gun Review.com
07.2013 - 12.2013
- Developed and pitched story ideas to editors.
- Composed original written material for publication and submitted to editor for approval.
- Wrote tutorial, buying guide, product review and blog post.
- Composed 4 articles which were published.
Education
Bachelor of Arts - Journalism, Public Relations
University of Central Oklahoma
Edmond, OK05.2006
Skills
- Writing: technical, instructional, news and feature
- Document formatting and editing
- Course development
- Proficient with PC and Mac
- Microsoft Office Suite
- OneDrive
- Google Drive
- SharePoint
- Working knowledge of Adobe Acrobat
- Working knowledge of HTML
- Detail-oriented with strong work ethic
- Self-directed
- Customer relations
- Organization and Time Management
Intern Experience
- 08/07, 12/07, Allard's Horse Haven, Piedmont, OK, Freelance Newsletter Design. Developed quarterly HTML newsletter using open-source design software. Newsletter was sent to 1,300 subscribers.
- 11/06, 06/07, VI Marketing and Branding, Oklahoma City, OK, Intern to President Tim Berney. Wrote compelling press releases that garnered positive media coverage for clients' services. Five articles were published in local newspapers.
- 06/06, 08/06, Oklahoma Society of Certified Public Accountants, Oklahoma City, OK, Intern to director of communications. Wrote compelling press releases and magazine articles that garnered positive media coverage for clients' services. Four articles were published in local newspapers and one was published in CPAFOCUS magazine.
Volunteer Experience
- 03/13, 06/17, The Way Fellowship, Edmond, OK, Secretary and elder. Took meeting minutes and participated in decision making.
- 08/09, 12/13, Veterinary Corner, Guthrie, OK, Administrative Assistant. Data entry, issued invoices and vaccination reminders.
- 2007, 2009, Regency Ministries International, Oklahoma City, OK, Field work. Helped conduct free medical clinics in Lima, Peru. Specialized in children's ministry.
Timeline
Technical Writer and Publisher
Arctic Slope Regional Corporation
01.2022 - 12.2023
Technical Writer and Instructional Designer
KeyBridge Technologies Incorporated
03.2015 - 09.2021
Freelance Writer
Top Gun Review.com
07.2013 - 12.2013
ATF Quality Control and Compliance Officer
H&H Shooting Sports
09.2009 - 02.2015
Bachelor of Arts - Journalism, Public Relations
University of Central Oklahoma
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