Joy Henry
Greater Philadelphia Area
Summary
With nearly 20 years of experience in managing and growing businesses in regulated and fast-moving industries, I have the credentials and competencies to deliver results that matter.
I lead by example and empower teams to achieve excellence in customer relationship management, retention, and acquisition. With a proven track record of driving 3x revenue growth, securing exclusive partnerships, building out product portfolios, and executing on strategic plans. I am passionate about creating a culture that fosters collaboration, innovation, and professional development. My mission is to make people feel empowered and confident about working with my organization as an employee and a customer.
Overview
16
16
years of professional experience
Work History
EVP, Head of Tech & Business Services Commercials
Sterling
11.2022 - Current
- Executive Commercial leader and P&L owner for $320M of company's revenue. Lead Sterling’s Financial Services, Business Services, Technology, Gig Economy, Retail, and Staffing practice area teams that work with some of worlds largest brands around the world.
- Achieved revenue growth, maximized OPEX spend and improved EBITDA year over year.
General Manager/Managing Director
Sterling
12.2018 - 11.2022
- Owned $50M P&L, consistently exceeding EBITDA expectations and achieving 3x revenue growth through organic expansion and new client acquisition.
- Established Sterling as leading employment screening provider in Financial & Business services sector, securing exclusive partnership with FINRA, enhancing products, and optimizing team growth for high employee retention rates amidst market challenges.
Senior Vice President - Regulated Industries
Sterling
08.2017 - 12.2018
- Lead team of 100+ global team members focused on customer relationship management in regulated industries like Financial Services, Healthcare, Transportation and Education spanning across both Enterprise and Middle Market accounts.
- Team drove retention rates to over 95% from 80% and exceeded revenue growth goals as result of customer centric team culture, always putting the customer first.
Vice President - Account Management
Sterling
11.2013 - 07.2017
- Managed diverse team of 140 professionals in United States, India, and Philippines, serving 1,500 clients in Healthcare, Financial Services, and Transportation sectors, driving revenue growth and enhancing client satisfaction.
- Achieved notable decrease in employee turnover from 40% to 15% through strategic hiring practices and implemented formal processes, resulting in improved employee engagement, increased revenue opportunities, and stronger client retention.
Vice President - Sales & Account Management
Dow Jones & Co
07.2012 - 11.2013
- Nurtured revenue streams totaling $250MM, leading team dedicated to securing agreements for large global enterprise clients across several sectors.
- Successfully scaled team from 11 to 43 professionals and achieved 101% of revenue targets amidst economic challenges, while implementing formal sales processes and interdepartmental rules to enhance efficiency and collaboration around globe.
Sales Director - Enterprise Consultants
Dow Jones & Co
06.2010 - 07.2012
- Lead high performing team of 11 consultants driving sales across North America, generating $120M in revenue.
- Achieved revenue targets ranking team consistently top 3 globally, improved client retention through effective relationship management, played key role in implementing new Go-to-Market strategy, improved adoption of company's flagship offering by 90%.
Global Sales Manager
Dow Jones & Co
04.2008 - 06.2010
- Directed global business development function of newly formed business unit post-acquisition, establishing a16-person international sales team
- Implemented best practices for sales strategy and incentive plans, while retaining over 90% of client base and achieving nearly 10% business growth in inaugural year through transition to value-based sales methodologies.
Education
Bachelor of Science - Marketing
University of Scranton
Scranton, PASkills
- Rapid revenue growth
- EBITDA over achiever
- Build high performing teams
- Culture change agent
- Organizational change management
- Customer-centric executive
- Cross-functional collaboration
- Maximize operational efficiencies
- Adaptive talent management
- Strategic thought leader
- Direct & clear communicator
- Decisive, data driven decision maker
Timeline
EVP, Head of Tech & Business Services Commercials
Sterling
11.2022 - Current
General Manager/Managing Director
Sterling
12.2018 - 11.2022
Senior Vice President - Regulated Industries
Sterling
08.2017 - 12.2018
Vice President - Account Management
Sterling
11.2013 - 07.2017
Vice President - Sales & Account Management
Dow Jones & Co
07.2012 - 11.2013
Sales Director - Enterprise Consultants
Dow Jones & Co
06.2010 - 07.2012
Global Sales Manager
Dow Jones & Co
04.2008 - 06.2010
Bachelor of Science - Marketing
University of Scranton
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