Joy Hilton
Vienna ,NV
Summary
Dynamic professional with extensive experience at Alfardan Automobiles, excelling in front desk management and customer service. Proven ability to enhance office workflow and client relations through effective communication and scheduling coordination. Recognized for implementing loss prevention strategies and fostering team collaboration to achieve operational goals.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
22
22
years of professional experience
Work History
Receptionist Administrator
Alfardan Automobiles
08.2004 - 07.2026
- Managed front desk operations, greeting visitors and directing them to appropriate personnel.
- Handled incoming calls, providing accurate information and transferring inquiries to relevant departments.
- Coordinated scheduling for appointments and meetings, optimizing daily office workflow.
- Maintained organized filing systems, ensuring easy access to documents and records.
- Handling transportation for customers that have to leave their car for service.
- Communicate with the workshop controllers, service advisors or meachanics if a customer wants some update on their car and then to make sure that I call back the customer to satisfy his inquiry.
Loss Prevention Clerk
Walmart
02.2025 - 05.2025
- Collaborated with team members to achieve daily operational goals efficiently.
- Adapted quickly to new tasks and company policies while maintaining productivity.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Know how to spot potential thefts and to do proper surveillance with the use of company cameras, in instances where there is a blind spot, we would have to blend in as a customer to watch the potential suspect in person discreetly.
- To follow walmart's policy in handling a situation step by step.
- Approach the suspect as soon as it has been 100% verified and with enough video evidence that they did in fact stole after they pass the point of sales.
- Bringing the person in the room to recover the merchandise and speak with the suspect in a calm manner to get his information and photo to keep as records.
- We are responsible for calling law enforcement if a need arises wherein the suspect can be violent.
- We also do surveillance for skip scanners when they are using the self checkout area.
- Attend court hearings if needed.
- We make rounds each month to make sure that emergency exits are free of obstruction, check fire extinguishers, any safety related areas are also checked monthly.
Workshop Controller
Alfardan Automobiles
08.2006 - 01.2008
- Managed workshop scheduling to optimize resource allocation and workflow efficiency.
- Assisted in maintaining inventory levels for tools and materials to support operations.
- Supported quality control processes by inspecting completed work for adherence to standards.
- Assign priority jobs to mechanics who I has the best potential of of finishing a job at a time restricted cases.
- Make rounds in the workshop to ensure that everybody is working.
- I created a good relationship with my mechanics in such a manner that I can ask any of them to do repairs that needed to be done fast.
- Communicate with the service advisors if theres any confusion with a job order.
Education
Bachelor of Science - Marketing
Baguio Colleges Foundation
Baguio City, Philippines03-1996
Skills
- Front desk management
- Customer service
- Call handling
- Scheduling coordination
- Communication skills
- Surveillance techniques
- Loss prevention strategies
- Emergency procedures compliance
- Team collaboration
- Record keeping accuracy
- Office organization
- Job prioritization
- Professional presentation
- Reception management
- File organization
- Reception area maintenance
- Multi-line phone operation
- Appointment setting
- Client relations
- Scheduling appointments
- Confidential information management
- Guest relations
- Policy enforcement
- Phone and email etiquette
- Customer service management
- Relationship building
- Decision-making
- Team leadership
- Handling complaints
- Motivational leadership
- Leadership and change management
- Facilities maintenance
- Goal setting
- Staff management
- Employee supervision
Languages
Arabic
Limited Working
English
Full Professional
Tagalog
Full Professional
Ilokano
Native or Bilingual
Timeline
Loss Prevention Clerk
Walmart
02.2025 - 05.2025
Workshop Controller
Alfardan Automobiles
08.2006 - 01.2008
Receptionist Administrator
Alfardan Automobiles
08.2004 - 07.2026
Bachelor of Science - Marketing
Baguio Colleges Foundation