JOY HINES

Responsible for general cleaning duties of a school building that may require frequent lifting up to 65 pounds, moving up to 75 pounds and the operation of commercial cleaning equipment. Tasks performed are specific with recurring assignments and are performed under general supervision of the Building Operations Supervisor. Performs general cleaning duties to include inside fixtures, floors, walls, and windows. Perform intermediate to advanced tasks in floor care, upholstery, window covering maintenance and deep cleaning tasks. Perform small leadership support tasks which include but not limited to coordinating and performing preventative custodial maintenance tasks. Prepare standard reports including daily task reports, work control documents, work orders, and inventory checklists. Work independently and in a team environment to complete assigned duties. Apply all environmental, safety and health requirements in day-to-day tasks Assists with school lunch coverage (day shift) and cleaning of the cafeteria. Performs cleaning duties to include moving furniture, stripping floors, snow removal, and trash removal. Monitors halls and restrooms to ensure adequate stock levels. Secures building where applicable. Keeps grounds and outside walkways clean around the immediate perimeter of the building. Provides coverage for after school and weekend activities. Setting-up and tearing-down for school events May be occasionally required to assist Building Operations Supervisor (BOS) and maintenance personnel with building repairs. Perform building inspections using CleanTelligent software. Unlock and lock facilities as required. Reports maintenance issues and preventative repairs daily. Performs other related duties as assigned.

● Helped patients by verifying insurance ● Kept strict confidentiality concerning patients and insurance providers ● Responsible for scheduling, canceling, rescheduling patient appointments ● Verified patients demographics and insurance coverage ● Processed co-pays from patients ● Called/TEAM messaged Techs with questions/concerns from patients ● Communicated with medical staff with strong interpersonal skills • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

● Responsible for transferring calls to correct PACT team ● Kept strict confidentiality concerning patients ● Responsible for scheduling, canceling, rescheduling patient appointments ● Verified patients demographics ● Answered phone calls from patients and advised them of the actions taken regarding appointments ● Called/TEAM messaged RN/LPN with questions from patients ● Communicated with PACT team with strong interpersonal skills • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

● Responsible for cleanliness and sanitation of elementary schools for the safety of staff, students and parents ● Diligently work to complete requested work orders in an organized and timely manner ● Responsible for directing coworkers with everyday duties ● Collaboration with coworkers to complete everyday duties as well as unforeseen additional duties ● Advised staff which areas are under sanitizing/cleaning protocols ● Answer questions face-to-face and also through email from staff ● Responsible for cleaning entire class wing ● Assist coworkers with cleaning and sanitizing their areas in order to conduct extra duties ● Assist staff, parents and students with questions and/or issues that may arise during the shift

● Responsible for cleanliness and sanitation of elementary school for the safety of staff, students and parents ● Diligently work to complete requested work orders in an organized and timely manner ● Responsible for directing coworkers with everyday duties ● Collaboration with coworkers to complete everyday duties as well as unforeseen additional duties ● Advised staff which areas are under sanitizing/cleaning protocols ● Answer questions face-to-face and also through email from staff ● Responsible for cleaning entire class wing ● Assist coworkers with cleaning and sanitizing their areas in order to conduct extra duties ● Assist staff, parents and students with questions and/or issues that may arise during the shift

● Assisted patrons and patients with prescriptions ● Helped patients by verifying private insurance, Medicaid and/or Medicare in order to receive prescribed item(s) ● Responsible for transferring calls to correct departments, pulling products to fill an order, taking measurements to provide correct product to patient/patron ● Answered questions from insurance providers concerning patients ● Kept strict confidentiality concerning patients, patrons and insurance providers • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

● Responsible for scheduling, canceling, rescheduling patient appointments ● Verified patients demographics and insurance coverage ● Processed co-pays from patients ● Answered phone calls from patients and advised them of the actions taken ● Called/emailed Nurses/Medical Assistants with questions from patients ● Communicated with medical staff with strong interpersonal skills ● Kept strict confidentiality of all patient information • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

• Responsible for opening and processing mail for payment. Worked with various types of office equipment. Utilized 10-Key along with typing skills. Worked well alone and as a team player • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

• Skills with reading maps; excellent skills working with the general public and ability to diffuse difficult situations; radio and telephone dispatch; truck and trailer hauling. Database entry and licensure and registration of dogs; general office work including faxing, filing, proofing records, 10 Key and various Microsoft programs, ie: MicroSoft Word, Excel, PowerPoint • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

• Cashier - Assist patrons with cashing in coins and/or chips. Break down cash to coins or chips/tokens. Responsible for large amounts of money. Confidentiality. • Security Office - Maintain security of casino, employees and patrons. Confidentiality. • Surveillance Operator - Protect company assests. Conduct theft/cheating reviews for security and Division of Gaming. Confidentiality. • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

• Observed & protected juvenile males tried & convicted as adults.

• Straightened/cleaned Staff bathrooms/areas as necessary

• Responsible for answering phones, transferring calls to correct departments, 10 key, keyboarding skills, filing, faxing, scanning, copying, answering customers questions either face to face or over the phone • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

• Check people out when they were done shopping for groceries. • Faced products on shelves. • Straightened/cleaned bathrooms/waiting areas as necessary when custodial staff was unavailable

• Greeted and placed patrons food orders. Cleaned and organized restaurant. Kept buffet clean & stocked. • Answered phones. • Straightened/cleaned bathrooms/waiting areas as necessary.