Joy Hipps
Mesa,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
ABM Industries
Mesa, AZ
10.2024 - Current
- Requisition supplies or equipment for cleaning and maintenance duties.
- Notify managers of repair needs or additions to building operating systems.
- Complete in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Adhere to departmental policies regarding safety protocols while performing job duties.
- Attend required training sessions related to housekeeping tasks.
Customer Service Representative
Tmoblie
Northfield , Ohio
05.2021 - 02.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Data Entry Specialist
City Of Cleveland
Cleveland , OH
07.2018 - 03.2021
- Adjusted settings for format, page layout and line spacing.
- Executed data verification to ensure expedient error detection.
- Reviewed source documents to locate required data for entry.
- Identified errors in the data entry process and corrected them promptly.
- Determined appropriate databases for completed documents and transferred files electronically.
Education
Associate of Applied Business - Business Administration
Cuyahoga Community College
07-2017
Skills
- Hospitality and accommodation
- Database entry
- File management
- Schedule management
- Word processing
- Verbal communication
- 40 WPM
Timeline
Environmental Services Housekeeper
ABM Industries
10.2024 - Current
Customer Service Representative
Tmoblie
05.2021 - 02.2024
Data Entry Specialist
City Of Cleveland
07.2018 - 03.2021
Associate of Applied Business - Business Administration
Cuyahoga Community College