Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Hollenberger

Mount Horeb,WI

Summary

Professional Receptionist and Office Manager with extensive experience in client relations, scheduling, and office management. Successfully streamlined front desk operations and maintained confidentiality of sensitive information. Expertise in customer service, call handling, offering strong organizational and time management skills to advance career.

Overview

24
24
years of professional experience

Work History

Receptionist

Full Compass Systems
06.2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Reception and Phone Sales

Duluth Trading Company
10.2014 - 06.2019
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.

Office Manager and Scheduler

Top Hat Fireplace
05.2011 - 10.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Receptionist

Brunsell Lumber & Millwork
10.2007 - 05.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Contact Coordinator

Century 21
04.2000 - 10.2007
  • Evaluated existing contracts for potential improvements or renegotiations, resulting in budget savings without compromising quality standards.
  • Reduced processing times by automating routine tasks and improving overall workflow efficiency within the contracts department.
  • Trained junior staff members on best practices in contract management, increasing department efficiency and effectiveness.
  • Negotiated favorable terms with vendors and suppliers for cost savings and improved service quality.

Education

High School Diploma -

Belmont High School
Belmont, WI
05.1979

Skills

  • Organization skills
  • Time Management
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Data inputting
  • Multi-line telephone operation
  • Professional Demeanor
  • Supply Management
  • Call Answering and Routing
  • Relationship Building

Timeline

Receptionist

Full Compass Systems
06.2019 - Current

Reception and Phone Sales

Duluth Trading Company
10.2014 - 06.2019

Office Manager and Scheduler

Top Hat Fireplace
05.2011 - 10.2014

Receptionist

Brunsell Lumber & Millwork
10.2007 - 05.2011

Contact Coordinator

Century 21
04.2000 - 10.2007

High School Diploma -

Belmont High School

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Joy Hollenberger