Joy Hollingsworth
Dallas,Tx
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Provable track record of maintaining efficient office operations, expertise in scheduling and coordinating meetings.
Overview
15
15
years of professional experience
Work History
Customer Service Administrator
Walmart/Neighborhood Market
06.2018 - 01.2025
- Maintain great customer hospitality, promoting optional services available to the area, enhancing sales with tactical technology.
- Conducted regular performance evaluations for continuous improvement in individual staff members skills and capabilities.
- Tasked with data entry, records oversight and issue resolution for team of 2 customer service personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Engagement Ambassador
Ceasers Palace/Horseshoe
08.2016 - 09.2019
- Welcoming tourists desires with actuality, navigating families needs through entertainment, fulfilling expectant requests with urgency, superseding the availability of required area knowledge
- Managed social media platforms to promote brand initiatives and engage with audience effectively.
Sales Associate Manager
Dillards
01.2015 - 03.2017
- Balancing company price matching, offering credit lines, customer service surveying, generating online reviews by QR coding.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Office Assistant Administrator
H.L.H Enterprise
05.2010 - 11.2014
- Tax preparation, requesting/refilling form stations, multi-phone line management, in-store flyer engager, outbound calling for unaware seasonal needs.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Education
Associate of Arts - Business Management
Southern University of Shreveport
Shreveport, LA12-2018
Associate of Science - Mass Communications
Southern University of Shreveport
Shreveport, La05-2011
Skills
- Certified Tax Preparer
- Notary of Texas
- Proficient in Software
Timeline
Customer Service Administrator
Walmart/Neighborhood Market
06.2018 - 01.2025
Engagement Ambassador
Ceasers Palace/Horseshoe
08.2016 - 09.2019
Sales Associate Manager
Dillards
01.2015 - 03.2017
Office Assistant Administrator
H.L.H Enterprise
05.2010 - 11.2014
Associate of Arts - Business Management
Southern University of Shreveport
Associate of Science - Mass Communications
Southern University of Shreveport
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