Joy Hopkins
Troup,TX
Summary
Detail-Oriented Auditor experienced in conducting in-depth audits and developing improvement strategies. Achieved compliance with established standards by methodically evaluating orders and initiating necessary corrections. Focused on leveraging analytical and communication skills to deliver optimal results.
Overview
1
1
year of post-secondary education
21
21
years of professional experience
Work History
Auditor
Schneider Electric
Athens, TX
03.2021 - Current
- Conduct audits to ensure accountability for all products sent to customers according to company standards.
- Collaborated with production employees to verify product quality and accuracy of quantities pulled.
- Evaluate that production staff are meeting customer needs with correct staging of products to be shipped.
- Developed audit plans to identify risks and improve operational efficiency.
Customer Service Manager
Walmart
Lindale, Texas
10.2005 - 01.2021
- Directed customer service team to enhance support and resolve issues effectively.
- Implemented new policies to improve customer satisfaction and service quality.
- Trained staff on product knowledge and customer service protocols.
Education
Business Administration
Trinity Valley Community College
Athens, TX 08.1995 - 12.1996
Martins Mill High School
Ben Wheeler, TXSkills
- Quality assurance
- Attention to detail
- Audit reporting
- Compliance audits
- Process improvement
- Team collaboration
Timeline
Auditor
Schneider Electric
03.2021 - Current
Customer Service Manager
Walmart
10.2005 - 01.2021
Business Administration
Trinity Valley Community College
08.1995 - 12.1996
Martins Mill High School