Joy Hopper
Bristow,VA
Summary
- Veteran Practice and Billing Manager focused on team efficiency and producing quality work with high degree of professionalism and ethical conduct. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving. Successful at handling high-volume medical and mental health offices. Pursuing similar position where exemplary patient focus and outstanding customer service skills can be well-utilized.
Overview
14
14
years of professional experience
Work History
Billing and Assistant Practice Manager
Dr Goldberg And Associates
10.2021 - Current
- Assisted in overseeing the operations of a large mental health practice with 5 locations.
- Managed all aspects of insurance claims processing, ensuring timely reimbursements while maintaining strong payer relationships.
- Increased efficiency in billing processes by implementing new procedures and automating routine tasks.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with clients by establishing clear expectations for payment terms and resolving disputes promptly, as well as explaining insurance details and balance summaries.
- Assisted in the recruitment, hiring, and training of new staff members to support practice growth and excellence in patient service delivery.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Provided ongoing professional development opportunities for 15+ staff members,
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Supported clinical staff in providing high-quality care by managing administrative functions efficiently so they could focus on delivering excellent medical services.
- Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns in a professional manner to maintain a positive practice environment.
Billing Manager
Virginia Pediatric And Adolescent Medicine
09.2016 - 05.2020
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
Practice Manager
Women's Care Of Arlington
03.2010 - 10.2015
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Coordinated with physician to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Collaborated with practice owner to develop strategies for promoting practice's services within the community, resulting in increased patient referrals.
- Streamlined billing processes, decreasing claim denials and improving overall cash flow for the medical practice.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Skills
- Operations Monitoring
- Workflow Planning
- Training and Mentoring
- Collections Management
- Medical Billing Expertise
- Procedure Optimization
- Staff Hiring, Training and Development
- HIPAA Knowledge
- Conflict Resolution
Timeline
Billing and Assistant Practice Manager
Dr Goldberg And Associates
10.2021 - Current
Billing Manager
Virginia Pediatric And Adolescent Medicine
09.2016 - 05.2020
Practice Manager
Women's Care Of Arlington
03.2010 - 10.2015
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