Joy Hover
Cedar Hill
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2026
2026
years of professional experience
Work History
Process Server
Self-employeed
Cedar Hill
11.2020 - Current
- Served legal documents efficiently to individuals and businesses.
- Coordinated with clients to schedule service of process appointments.
- Maintained accurate records of served documents and client interactions.
- Communicated effectively with clients regarding case updates and procedures.
- Navigated local laws and regulations to ensure compliant service delivery.
- Managed time effectively to meet tight deadlines for document delivery.
- Resolved disputes professionally while serving legal notices or summonses.
- Provided proof of service affidavits to attorneys upon completion of assignments.
- Maintained proper records relating to service of process.
- Provided superior customer service and remained professional in escalation cases.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
Assistant Manager
Extra Space Storage
Riverside
09.2017 - 08.2020
- Managed daily operations and ensured compliance with company policies.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and maintained optimal stock levels.
- Coordinated facility maintenance and repairs to enhance customer experience.
- Assisted in developing marketing strategies to promote storage solutions.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Conducted regular audits to ensure safety standards were met consistently.
- Maintained up-to-date knowledge of company products and services.
Customer Service Representative
Alaska Airlines
Ontario
- Assisted passengers with check-in and boarding procedures at airport terminals.
- Resolved customer inquiries through phone, email, and in-person interactions.
- Coordinated luggage handling and ensured timely delivery to passengers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Process Server - Process Server
Texas Judicial Branch
10.2020 - 10.2020
Gender Studies
Riverside City College
Riverside, CACustomer Service Agent/Reservations - Customer Service Agent/Reservations
Airline Academy
Ontario, CASkills
- Process serving
- Legal document preparation
- Compliance with regulations
- Record management
- Customer relationship management
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Professionalism under pressure
- Organizational skills
- Flexibility
Timeline
Process Server
Self-employeed
11.2020 - Current
Process Server - Process Server
Texas Judicial Branch
10.2020 - 10.2020
Assistant Manager
Extra Space Storage
09.2017 - 08.2020
Gender Studies
Riverside City College
Customer Service Representative
Alaska Airlines
Customer Service Agent/Reservations - Customer Service Agent/Reservations
Airline Academy
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