Joy Iluobe
Summary
A hardworking Learning Manager focused on completing work quickly to consistently exceed targets. Works well independently to manage assignments and always ready to go beyond basics assignments. Motivational leader with strong organizational and prioritization abilities. Accomplished and energetic Manager with a solid history of achievement in Learning. Small Business Owner and Operator.
Overview
26
26
years of professional experience
Work History
Learning Manager
Amazon
Horn Lake, MS
09.2021 - Current
- Utilized learning management systems (LMS) for efficient administration.
- Implemented continuous improvement initiatives in training materials.
- Developed customized e-learning modules for diverse teams.
- Leading and developing a team of Trainers and a Learning Specialist
- End-to-end ownership of the associate and leader training programs at the site: from the needs analysis stage to management and execution of training
- Creating effective partnerships with other Learning Teams within the EU to identify and share best practice.
- Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership function.
- Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
- Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities.
- Deliver and provide high-quality, safety compliance, process and onboarding training to ensure that our associates are set up for success.
- Focused on managing the learning needs of all employees, have the ability and initiative to understand the business needs, analyze issues and influence solutions/outcomes.
- Prioritize and deploy training programs based on customer needs – from training processes at scale to ongoing leader development.
Learning Coordinator
Amazon
Horn Lake, MS
09.2020 - 09.2021
- Problem solving responsibilities, react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
- Managed a team of 85-100 members while being accountable for training in the entire building being completed effectively, accident and injury free while recruiting, training and supervising employees.
- Driving our business by overseeing a department with proven strategies that has saved our company over 7 million Dollars.
- Providing our team with orientation, training, coaching, and counseling, and
- On the job support while achieving New-Hire retention by 98% devised methods and procedures to detect safety issues, violations and implemented several programs to prevent repeat occurrences.
- AEW Coordinating, Execution and Follow-Up (Including but not limited to Ambassador Selection, Quarterly Follow-Ups, Rate Engagements, and Debriefs)
- Understands the importance of providing detailed information and completing tasks in a timely manner so the building as a whole will reflect, we are performing at 100%.
- Supported the updating of SOPs and SOP certification of associates and managers.
Patient Care Advocate
Express Scripts
Memphis, TN
01.2017 - 03.2017
- Manage customer service inquiries from members, providers, Physicians, & internal & external clients related to pharmacy benefits.
- Assist members in understanding & maximizing the use of their pharmacy distribution program. Use computerized systems to gather information & respond to questions, associated with document issues & resolutions in a common database.
- Resolved problems with areas such as communication and billing that could negatively impact services
Ground Service Agent
Pinnacle Airlines
Memphis, TN
12.2009 - 07.2012
- Documentation of commissary inventory.
- Very attentive to details, and welfare of people traveling. Inspections of cabin appearance.
- Received recognition for outstanding work on many occasions.
Account Receivables Specialist
Shell Oil
Lagos-Nigeria, Lagos-Nigeria
06.1998 - 10.1999
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Education
Bachelor of Science - Accounting And Finance
EDO STATE UNIVERSITY
Edo State-Nigeria05-1998
Skills
- Innovation management
- Training delivery
- Learning Strategies
- Adaptive Learning
- Critical Thinking, Problem Solving, Management/Leadership, Able to give and receive feedback effectively, Time Management
- Strong written and verbal communication
- First Aid/CPR
- Public speaking
- New Hire Training
- Training Program Modification
- Instructor Evaluations
- Analytical Skills
- Cross-Functional Team Development
Timeline
Learning Manager
Amazon
09.2021 - Current
Learning Coordinator
Amazon
09.2020 - 09.2021
Patient Care Advocate
Express Scripts
01.2017 - 03.2017
Ground Service Agent
Pinnacle Airlines
12.2009 - 07.2012
Account Receivables Specialist
Shell Oil
06.1998 - 10.1999
Bachelor of Science - Accounting And Finance
EDO STATE UNIVERSITY