Joy Jackson
EMT
Clayton,WI
Summary
I am a dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical settings. I am a responsible team player always willing to assume additional responsibility to ease family/co-worker burden. I am proactive and committed to helping patients and provide the best care possible. I am skilled in many areas including remaining calm and quick in emergencies, great at multi-tasking, well-organized, self-motivated and knowledgeable. I am also dependable, positive and I enjoy a good joke when appropriate.
I am looking to seek and maintain a full-time position that offers professional challenges utilizing my skills, helping patients and at the end of the day going home and realizing that I made a difference.
Overview
22
22
years of professional experience
1
1
Certification
Work History
EMS Instructor
Northwood Technical College
Rice Lake, WI
07.2021 - Current
- Preparation and delivery of coursework related to EMS according to the standards of the State of Wisconsin.
- Supervised students when administering medications to maintain patient safety.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Evaluated students' competencies through written assignments and examinations.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Comply with College policies and practices related to instruction, assessment, and delivery
- Engage with business and industry through engagement and participation in advisory committees, including the recruitment of new members, planning of meetings, participation in community groups, and business visits.
- Participate in community and college-sponsored events to promote the college’s programs and enhance community relationships
Customer Service/Cashier
BP Amoco
Clyaton , WI
11.2019 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized various software applications to process customer orders.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
Advanced Emergency Medical Technician
Amery Area EMS
Amery, WI
01.2002 - Current
- Communication with other emergency entities
- Continual improvement and processes and procedures
- Submittal of PCR reports to Veyo Wisconsin.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Administered treatments in situations with accuracy, safety and speed.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Evaluated patient histories to assess and prioritize levels of care.
- Provided education to familiarize patients with medical treatments and self-care.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Immobilized patient for placement on stretcher and ambulance transport.
- Trained new EMTs on proper protocols and procedures.
- Responded to 911 calls for medical emergencies.
- Assisted with lifting and moving patients.
- Observed patient behavior to report changes to medical personnel.
- Collaborated with medical doctors and other healthcare professionals.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Assist in payroll process using Aladtec.
- Review PCR (patient care report) for accuracy for submission to Andres billing.
- Daily truck checks to ensure proper operation and stocking of supplies
Patient Care Technician
Davita Dialysis
Amery, WI
01.2022 - 01.2024
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working with multiple levels of the patient care team.
- Proved successful working in a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Provided direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.
- Monitored patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup.
- Receive patient into treatment area. Weigh patient, take temperature and blood pressure pre and post dialysis
- . Document on all dialysis flow sheets.
- Perform and record patient observation: vital signs and all other parameters of ESRD patients, obtain blood samples and culture specimens, and prepares for shipment.
- Review dialysis orders, notes general physical and mental condition of patient through observations and interview, provide data to determine compliance to dietary or medical regimen. Document observations appropriately.
- Provide chronic hemodialysis therapy: recommends a dialysis plan for ultrafiltration to RN, initiate dialysis via approved accesses, observe all safety measures, monitor patient vital signs applicable to critically ill patients, administer fluid therapy or other appropriate treatments as directed, document activity appropriately.
- Collect patient data: monitor and document status of vascular accesses, review lab work, patient observations, and seek guidance when levels are out of "normal" range for ESRD patients.
- Under the direction of an RN I would instruct patients in the care of fistulas and other open wounds.
- Under the direction of an RN I would review physician orders, and reinforce treatment care with patient.
- Set up and monitor dialysis machines and systems: Observe dialysis machines and RO water system for correct functioning, respond to visual and audible alarms and makes appropriate adjustments pre, during and after the dialysis treatment.
- Ability to dismantle, clean and disinfect dialysis machines and equipment according to DaVita procedures.
- Understand all duties related to dialyzer reuse: dialyzer cleaning and sterilization and equipment using chemicals, rinses, priming the dialyzer, attachment and installation of all required tubing, positioning of dialyzer, preparation of dialysate delivery system for dialysis, dialyzer connection and all pumps, alarm checks, monitor settings, dialyzer tests.
- Complete flow sheets and charge vouchers in order to verify appropriate patient billing.
- Report inventories and supply shortage to Facility Administrator.
- Compliance with DaVita policy and procedure in accordance with state and federal regulations for patient care and services.
- Compliance with state or federal regulations of the Injury Prevention and Safety Training Program.
Nursing Station Technician/ER Technician
Lakeview Hospital
Rice Lake, WI
11.2014 - 11.2016
- Utilization of EPIC EMR
- Patient care including rooming, vitals, patient transportation, addressing patient needs
- Assist in activities of daily living (bathing, toileting, etc)
- Communication with patient families.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Delivered high-quality care to patients in the ER.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
ER Technician
Amery Hospital and Clinic
Amery, WI
11.2012 - 11.2014
- Utilization EPIC EMR
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Liaised between nurses, physicians, patients and visitors.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Continuously monitored patients and reported changes to head nurses and physicians.
Education
High School Diploma -
Amery High School
Amery, WI1988
Skills
- Proficient in Microsoft Office
- Extensive background in Emergency Medical Services
- Experience handling highly sensitive and confidential information
- Excellent interpersonal, communication and organizational skills
- Experienced and knowledgeable in various medical record systems
- Equipment Setup
- HIPAA Compliance
- Vital signs monitoring
- Biohazardous waste disposal
- Infection control standards
- Treatment Documentation
- Condition Assessment
- Direct Patient Care
- Patient Education
- Safety Monitoring
- Infection control protocols
- Specimen handling
- Emergency vehicle operation
- Cardiopulmonary resuscitation
- Patient Assessments
- Organization and Time Management
- PPE Compliance
- Customer Relations
- Money handling
- Cash register operation
- Stocking and replenishing
- Inventory management
- Written and verbal communication
Education And Licensure's
- WITC- Emergency Medical Technician (State of WI and National Registered)
- WITC- Advanced Emergency Medical Technician BLS
- CPR/First Aid Instructor
- Clayton Fire Department- Volunteer Firefighter/first responder
- Amery High School- High School Diploma
References
Available upon request
Accomplishments
- Supervised a team of 4 staff members under the Opioid Abatement grant.
- Grant Management experience. I was responsible for all aspects of the Opioid Abatement grant which included all the reporting, budget, expenses, staffing.
- Collaborated with team of 10 staff members in the development of the Opioid Abatement grant.
Certification
- Emergency Medical Technician (EMT) License in the state of Wisconsin
- Advanced Emergency Medical Technician License in the state of Wisconsin
- Certified in Basic Life Support (BLS)
- Certified in Cardiopulmonary resuscitation (CPR) and Fist Aid
- Certified instructor for Basic Life Support (BLS), Cardiopulmonary resuscitation ( CPR) and First Aid.
- Volunteer Firefighter/First Responder for the Clayton Fire Department
Timeline
Patient Care Technician
Davita Dialysis
01.2022 - 01.2024
EMS Instructor
Northwood Technical College
07.2021 - Current
Customer Service/Cashier
BP Amoco
11.2019 - Current
Nursing Station Technician/ER Technician
Lakeview Hospital
11.2014 - 11.2016
ER Technician
Amery Hospital and Clinic
11.2012 - 11.2014
Advanced Emergency Medical Technician
Amery Area EMS
01.2002 - Current
High School Diploma -
Amery High School
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