Joy James
Summary
Dynamic professional with a proven track record at Cracker Barrel Old Country Store Inc, excelling in customer service and team leadership. Leveraged strong multitasking abilities and an outgoing personality to enhance customer satisfaction and foster a positive work environment. Skilled in employee coaching and industry expertise, significantly contributing to operational efficiency and team cohesion.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
35
35
years of professional experience
3
3
Certification
Work History
Bartender
Lake Waynoka WPOA
10.2022 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Obtained cash bank and stocked service bar to prepare for operation.
Shift Lead Supervisor
Cracker Barrel Old Country Store Inc
09.2018 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
Sales Office Manager, Home Interior Designer
Kings Homes
06.2012 - 08.2018
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Contributed to increased sales by creating eye-catching visual merchandising displays in retail environments.
- Executed visually appealing merchandising layouts according to company guidelines, capturing consumer attention in crowded retail environments.
- Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.
- Improved the overall sales and marketing qualifications pertaining to the Manufacturing and Modular home industry provided by Champion Homes.
Education
High School Diploma -
Norwood High School
Cincinnati, OHCincinnati State Technical And Community College
Cincinnati, OHSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Motivation techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved inventory by completing pos system procedures with accuracy and efficiency.
- Supervised team of 4 staff members
- Individually operated a home sales office
Certification
- SafeServe Certification – National Restaurant Association.
- Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
- Salesforce Certified
- Certified Sales Professional (CSP)
- ServSafe Food Handler's Certification
- Ohio Driver's License
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Lake Waynoka WPOA
10.2022 - 06.2024
Shift Lead Supervisor
Cracker Barrel Old Country Store Inc
09.2018 - 09.2022
Sales Office Manager, Home Interior Designer
Kings Homes
06.2012 - 08.2018
High School Diploma -
Norwood High School
Cincinnati State Technical And Community College