JOY JANSSEN
Garden Grove,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Keyholder
99 Cent Store
08.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Cashier
99 Cent Store
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Packager/Wrapper
Sam's Club
04.2023 - 07.2023
- Prepare fresh baked items daily for club members by wrapping, labeling and storing merchandise
- Provide exceptional customer service to members by answering questions, greet and thank members, maintain a clean, neat member-ready area
- Collaborate with other associates to build a strong bakery team through communication and being flexible to the needs of the business to work in other areas.
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
Salad/Sandwich Maker
Corner Bakery Cafe
01.2023 - 03.2023
- Prepare sandwiches and salads to order for customers
- Stock product as needed and prep product for future use
- Closing duties - break down kitchen area and thoroughly clean area for the following day
- Provide fresh and appealing food for customers and provide excellent customer service.
Team Lead
Walgreens
02.2022 - 08.2022
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Walgreens
12.2021 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes.
Umbrella Insurance Policy Processor
Stillwater Insurance Company
05.2018 - 09.2021
- Review and process emails from agents to update Umbrella policies
- Complete form letters and mail to insured
- Review new business policies to approve or decline coverage
- Daily communication with agents and internal coworkers to resolve issues with Umbrella policies.
Claims Administrative Assistant
Stillwater Insurance Company
09.2017 - 05.2018
- Review and upload emails and documents to Onbase
- Print claim checks
- Process mail
- Complete form letters to send to insured
- Upload ISO reports to Onbase
- Reception to guests and receive in deliveries
- Additional duties as delegated by management team.
Inventory Assistant
Oriental Trading Co
02.2003 - 09.2017
- Act as a daily support system to assist the Buyer/Assistant Buyer and Inventory Specialist in making critical purchasing and shipping decisions
- Assist in receiving more effective communication from the overseas vendors for the Sourcing Group to aid price negotiations
- Responsible for updating the AS400/JD Edwards and Item Master Maintenance computer systems based on daily correspondence between the vendors and the Buyer/Inventory Specialist team
- Analyze data from the Unconfirmed Order and Weekly Shipping reports and communicating the results with the Buyer/Assistant Buyer.
Receptionist, Accounts Receivable Clerk
InfoUSA
04.2000 - 01.2003
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Central High School
Omaha, NESkills
- Experience with AS400, JD Edwards, Item Master Maintenance, Excel and Word systems
- Strong organizational skills
- Excellent multitasking and decision making skills, able to complete assigned tasks with accuracy and quality under deadlines
- Dedicated and successful team member who takes pride in their work
- Outstanding communication skills
- Talented and determined individual who accomplishes results
- Skilled in problem solving and troubleshooting
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Bank Deposits
- Staff Training and Development
- Staff Oversight
- Task Delegation
- Relationship Building
- Flexible Work Schedule
- Adaptable to Changing Demands
- Inventory and Stocking
- Handling Complaints
- Cash Handling and Reconciliation
- Store Reset and Recovery
- Product Merchandising
- POS Terminal Operation
- Cash Drawer Reconciliation
- Cycle Counts and Audits
Certification
Food Handler Certification
Timeline
Keyholder
99 Cent Store
08.2023 - Current
Cashier
99 Cent Store
07.2023 - Current
Packager/Wrapper
Sam's Club
04.2023 - 07.2023
Salad/Sandwich Maker
Corner Bakery Cafe
01.2023 - 03.2023
Team Lead
Walgreens
02.2022 - 08.2022
Cashier
Walgreens
12.2021 - 02.2022
Umbrella Insurance Policy Processor
Stillwater Insurance Company
05.2018 - 09.2021
Claims Administrative Assistant
Stillwater Insurance Company
09.2017 - 05.2018
Inventory Assistant
Oriental Trading Co
02.2003 - 09.2017
Receptionist, Accounts Receivable Clerk
InfoUSA
04.2000 - 01.2003
High School Diploma -
Central High School